Customer Support Sales / Student Counselor Job Description Template
As a Customer Support Sales / Student Counselor, you will engage with prospective students to understand their educational needs, provide comprehensive counseling, and support them in making informed decisions. Your role will also involve driving sales by effectively presenting our programs and services.
Responsibilities
- Engage with students and parents to understand their educational goals.
- Provide detailed counseling to help students make informed decisions.
- Assist students with enrollment processes and paperwork.
- Maintain up-to-date knowledge of educational programs and services.
- Drive sales by effectively presenting educational programs and benefits.
- Follow up with prospective students to ensure a smooth enrollment process.
- Work closely with the marketing and sales teams to achieve targets.
- Handle and resolve student queries efficiently.
- Maintain accurate records of interactions and progress.
Qualifications
- Bachelor's degree in Education, Counseling, Sales, or a related field.
- Proven experience in customer service or sales, preferably within an educational setting.
- Strong understanding of educational programs and student needs.
- Excellent communication and interpersonal skills.
- Highly self-motivated with a drive to achieve and exceed targets.
- Empathetic and patient mindset.
Skills
- Customer Relationship Management (CRM)
- Salesforce
- Microsoft Office Suite
- Excellent verbal and written communication
- Problem-solving
- Organizational skills
- Presentation skills
- Time management
- Emotional intelligence
Frequently Asked Questions
A Customer Support Sales / Student Counselor guides students through educational decision-making processes and provides detailed program information. They address inquiries, process admissions, and assist with enrollment while focusing on promoting courses and fostering positive relationships to aid in student recruitment and retention.
To become a successful Customer Support Sales / Student Counselor, one should possess excellent communication skills, empathy, and a strong understanding of educational programs. Relevant qualifications often include a degree in counseling or education and experience in customer service. Staying updated with trends in education and sales techniques is beneficial.
The average salary for a Customer Support Sales / Student Counselor varies based on experience, location, and company size. On average, professionals in this role can expect competitive compensation that reflects their dual responsibilities of sales and student advising, with potential bonuses for successful enrollments.
A Customer Support Sales / Student Counselor typically requires a bachelor's degree in education, counseling, or a related field. Experience in customer service or sales is advantageous. Strong interpersonal skills, attention to detail, and the ability to be persuasive while maintaining professionalism are crucial.
Key skills for a Customer Support Sales / Student Counselor include active listening, problem-solving, and effective communication. Responsibilities involve providing guidance to students, resolving queries, managing applications, and aligning student needs with educational opportunities. Sales acumen and the ability to build rapport are also essential.