Customer Support - (Non Sales) - Freshers Only - Hindi and English Speaking Job Description Template
As a Customer Support Representative, you will be responsible for assisting clients in both Hindi and English through phone calls, emails, and chat. This role is ideal for freshers who are eager to start their careers in customer service by helping clients resolve their issues and ensuring their satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in Hindi and English.
- Resolve customer issues and complaints efficiently and courteously.
- Provide accurate information about products and services.
- Document customer interactions and maintain records.
- Collaborate with team members to achieve overall customer satisfaction.
- Follow up with customers to ensure their issues are resolved.
Qualifications
- Fluency in both Hindi and English.
- Excellent verbal and written communication skills.
- High school diploma or equivalent.
- Ability to handle stressful situations and remain calm.
- Strong problem-solving skills.
Skills
- Customer service
- Communication
- Problem-solving
- Time management
- Basic computer literacy
- Multitasking
Frequently Asked Questions
A Customer Support representative in a non-sales role is responsible for handling customer inquiries and issues via phone, email, or chat. They focus on resolving product or service problems, providing information, and identifying customer needs to ensure satisfaction without any direct sales component.
Freshers can apply for a Customer Support role by preparing a polished resume highlighting communication skills in Hindi and English. Applying through company websites, job portals, or recruitment agencies and showcasing relevant soft skills during the interview can enhance their chances.
The average salary for a fresher in a Customer Support non-sales position varies depending on the location and company. However, it generally includes a base salary along with potential benefits such as health insurance, paid time off, and opportunities for professional development.
For a non-sales Customer Support role, freshers should have proficiency in Hindi and English languages. A minimum educational qualification typically includes a high school diploma or equivalent. Key soft skills like problem-solving, empathy, and effective communication are highly valued.
A fresher in a Customer Support role must possess strong listening and communication skills in Hindi and English. Key responsibilities include managing customer interactions, troubleshooting issues, and maintaining accurate records. Adaptability, patience, and a customer-oriented approach are essential.