Customer Support International Voice BPO Job Description Template
As a Customer Support International Voice BPO specialist, you will be responsible for handling customer inquiries and troubleshooting issues via voice communication. You'll be expected to provide exceptional service, address customer needs, and contribute to the overall satisfaction and retention of our international client base.
Responsibilities
- Handle inbound and outbound calls from international customers.
- Resolve customer inquiries and complaints efficiently and professionally.
- Provide product and service information to customers.
- Maintain accurate customer interaction records.
- Escalate complex issues to senior representatives when necessary.
- Meet performance metrics such as service level agreements and customer satisfaction scores.
- Collaborate with team members to improve customer service processes.
Qualifications
- High school diploma or equivalent; higher education preferred.
- Previous experience in a customer support role, preferably in a BPO setting.
- Excellent command of written and spoken English; additional languages are a plus.
- Strong problem-solving skills and attention to detail.
- Ability to work flexible hours, including nights and weekends.
- Proven track record of meeting or exceeding performance metrics.
Skills
- Excellent communication skills
- Customer relationship management (CRM) software
- Problem-solving
- Time management
- Multitasking
- Active listening
- Basic computer skills
- Adaptability
Frequently Asked Questions
A Customer Support International Voice BPO professional manages customer inquiries via voice calls, providing assistance and resolving issues related to products and services. They ensure customer satisfaction by understanding and addressing their needs effectively, often working night shifts to cater to global clients.
To become a Customer Support International Voice BPO professional, one should possess excellent communication skills, specifically in English. Candidates typically need a high school diploma at minimum and may benefit from prior experience in customer service roles. Training is often provided to understand company-specific processes and systems.
The salary for a Customer Support International Voice BPO professional varies based on experience, skills, and location. Entry-level positions can earn a foundational salary, while those with more experience can command higher compensation. Additional benefits may include performance bonuses, healthcare, and transportation allowances.
Qualifications for a Customer Support International Voice BPO role generally include a high school diploma or equivalent. Strong English communication skills are essential, alongside basic computer proficiency. Companies may also require customer service experience and the ability to work in flexible shifts.
Skills required include excellent verbal communication, problem-solving, empathy, and patience. Responsibilities involve answering customer queries, troubleshooting issues, and maintaining records of interactions. Proficiency in using CRM software and understanding cultural nuances can enhance customer interactions and service delivery.