Customer Success Executive - Voice Support (Inbound) - No Sales Job Description Template
The Customer Success Executive - Voice Support (Inbound) - No Sales is responsible for managing customer interactions through inbound calls, addressing inquiries, resolving issues, and providing a high level of customer satisfaction. This role emphasizes support rather than sales activities, ensuring each customer receives the best possible service.
Responsibilities
- Manage inbound customer calls to address queries and resolve issues.
- Provide detailed and accurate information about products and services.
- Ensure high levels of customer satisfaction through excellent service.
- Maintain up-to-date knowledge of company policies, products, and services.
- Document and track customer interactions and feedback for continuous improvement.
- Collaborate with other teams to escalate and resolve complex issues.
- Follow up with customers to ensure their issues are completely resolved.
Qualifications
- High school diploma or equivalent; additional education or certifications preferred.
- Proven experience in a customer support role, preferably in voice support.
- Excellent verbal communication skills, with a clear and pleasant speaking voice.
- Strong problem-solving abilities and attention to detail.
- Ability to handle challenging situations with patience and professionalism.
- Proficiency in using customer service software and systems.
- Flexibility to work shifts, including evenings and weekends.
Skills
- Inbound Call Handling
- Customer Relationship Management (CRM) Software
- Problem Solving
- Active Listening
- Clear Communication
- Time Management
- Team Collaboration
Frequently Asked Questions
A Customer Success Executive - Voice Support (Inbound) is responsible for ensuring customer satisfaction by addressing inquiries via phone. They help troubleshoot issues, provide product information, and facilitate solutions without engaging in sales activities. Their primary focus is on nurturing and sustaining relationships by delivering prompt and effective support.
To become a Customer Success Executive - Voice Support (Inbound), candidates typically need a high school diploma or equivalent. Strong communication skills, the ability to empathize with customers, and experience in customer service are crucial. Familiarity with CRM software and basic computer skills will enhance your qualifications for this role.
The average salary for a Customer Success Executive - Voice Support (Inbound) can vary depending on factors like location, company, and experience. Typically, professionals in this role earn a competitive salary that reflects their expertise in customer interaction, problem-solving abilities, and the level of responsibility in managing customer satisfaction.
Necessary qualifications for a Customer Success Executive - Voice Support (Inbound) include a high school diploma, excellent verbal communication skills, and a customer-focused mindset. Experience in customer service and problem resolution is beneficial. Proficiency in CRM systems and the ability to handle multiple inquiries simultaneously are also important.
Key skills for a Customer Success Executive - Voice Support (Inbound) include strong communication, listening, and problem-solving abilities. Responsibilities involve managing incoming calls, addressing customer queries, and providing timely, effective solutions. Understanding company products and services and maintaining a high level of customer satisfaction are vital to this role.