Customer Success Executive - Voice Support (Inbound) - No Sales - Hindi and English Job Description Template
The Customer Success Executive is responsible for providing inbound voice support to our customers, ensuring their inquiries and issues are resolved effectively and efficiently. This role requires fluency in both Hindi and English and focuses on customer retention and satisfaction without any sales component.
Responsibilities
- Handle inbound customer calls in Hindi and English.
- Provide prompt and accurate information to customers.
- Resolve customer issues and complaints effectively.
- Document customer interactions and follow-up as necessary.
- Collaborate with other teams to ensure customer satisfaction.
- Maintain a thorough understanding of company products and services.
- Assist customers in navigating company systems and documentation.
Qualifications
- High school diploma or equivalent; relevant higher education preferred.
- Fluency in both Hindi and English.
- At least 1 year of experience in customer support or a similar role.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts.
- Proficiency in using customer support software and systems.
Skills
- Customer Service
- Conflict Resolution
- CRM Software
- Communication Skills
- Problem-Solving
- Multitasking
- Time Management
Frequently Asked Questions
A Customer Success Executive - Voice Support (Inbound) focuses on assisting customers by providing solutions and support over the phone in Hindi and English. This role involves addressing inquiries, resolving issues, and ensuring customer satisfaction without any direct sales responsibilities. They work to improve customer relationships and ensure a positive experience with the company’s products or services, ensuring that customer inquiries and feedback are handled effectively.
To become a Customer Success Executive in Voice Support, candidates typically need excellent communication skills in Hindi and English, along with prior experience in customer service or support roles. It is important to demonstrate strong problem-solving abilities and empathy. Familiarity with CRM systems and call handling techniques are often beneficial. Often, employers prefer candidates with strong interpersonal skills and patience to effectively assist and guide customers through their inquiries.
The average salary of a Customer Success Executive - Voice Support depends on various factors including experience, company size, and location. Generally, it is observed that individuals in this role earn a competitive salary within the customer support industry, which might include benefits such as bonuses and healthcare. Employers may also provide incentives based on performance and customer satisfaction metrics, further influencing compensation.
A Customer Success Executive in Hindi and English typically needs a high school diploma or equivalent educational background. Proficiency in both Hindi and English is crucial, along with strong communication and interpersonal skills. Employers may prefer candidates with prior experience in customer support or service roles. Understanding CRM software and basic technical support knowledge is often advantageous, although training is usually provided by the employer.
Key skills required for a Customer Success Executive - Voice Support include excellent verbal communication in both Hindi and English, strong problem-solving abilities, and a customer-centric approach. Responsibilities typically involve responding to customer inquiries, resolving issues efficiently, and maintaining a positive company image through exceptional service. Additionally, executives must manage call logs, update customer records, and work collaboratively with team members to enhance service delivery and customer satisfaction.