Customer Service - No Sales-Voice Support Job Description Template
As a Customer Service - No Sales-Voice Support specialist, you will be responsible for assisting customers with their inquiries and resolving their issues over the phone. This role is crucial in maintaining customer satisfaction and ensuring a positive experience for our clients. There are no sales requirements in this position.
Responsibilities
- Respond to customer inquiries via phone in a timely and accurate manner.
- Resolve customer issues and complaints efficiently and to their satisfaction.
- Maintain a detailed record of customer interactions and transactions.
- Provide information about products and services to customers.
- Follow up with customers to ensure their issues have been resolved.
- Collaborate with other departments to expedite problem resolution.
- Adhere to company policies and procedures while providing exceptional customer service.
Qualifications
- High school diploma or equivalent required; some college coursework preferred.
- Previous experience in a customer service role is an advantage.
- Excellent verbal communication skills.
- Strong listening and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Good organizational and multitasking skills.
Skills
- Phone etiquette
- Customer relationship management (CRM) software
- Conflict resolution
- Communication
- Time management
- Active listening
- Empathy
- Microsoft Office Suite
Frequently Asked Questions
A Customer Service - No Sales-Voice Support role involves assisting customers by providing solutions to their inquiries via phone calls. This position does not include any sales responsibilities but focuses on resolving issues, answering questions, and ensuring customer satisfaction. Key tasks include managing call queues, documenting interactions, and following company protocol to enhance the customer experience.
To become a Customer Service - No Sales-Voice Support representative, candidates usually need a high school diploma or equivalent. While prior experience in customer service is beneficial, many companies offer on-the-job training. Excellent communication skills, patience, and a problem-solving mindset are crucial. Familiarity with computer systems and call center software is often preferred.
The average salary for a Customer Service - No Sales-Voice Support representative varies based on location, experience, and the company's size. Generally, compensation includes a base hourly wage, with potential for bonuses based on performance. Some companies also provide benefits such as health insurance and paid time off, contributing to the overall compensation package.
Qualifications for a Customer Service - No Sales-Voice Support role typically include a high school diploma or GED. While specific certifications are not required, completion of customer service training programs can be advantageous. Prospective candidates should possess strong communication skills, empathy, problem-solving abilities, and be proficient with technology and customer service software.
To excel in a Customer Service - No Sales-Voice Support position, candidates should have exceptional verbal communication and active listening skills. Responsibilities include addressing customer inquiries, troubleshooting problems, and providing information about products or services. Being detail-oriented, adaptable, and a quick learner enhances effectiveness in this role, which focuses on delivering high-quality customer interactions.