Customer Service – Export and Import Logistics Job Description Template
The Customer Service – Export and Import Logistics role is pivotal in managing and coordinating international trade logistics, providing top-tier customer service, and ensuring compliance with trade regulations. The position demands meticulous coordination, problem-solving abilities, and effective communication to handle various logistics challenges.
Responsibilities
- Coordinate import and export logistics operations.
- Ensure compliance with international trade regulations and documentation.
- Address customer inquiries and provide solutions in a timely manner.
- Liaise with freight forwarders, carriers, and customs brokers.
- Prepare and review shipping documentation such as invoices, bills of lading, and packing lists.
- Track and trace shipments to ensure timely delivery.
- Resolve any potential issues related to delays, damages, or freight charges.
- Maintain accurate records of all logistics transactions.
- Provide regular updates to clients on shipment status.
Qualifications
- Bachelor’s degree in Logistics, Supply Chain Management, or related field.
- 2+ years of experience in logistics or supply chain management.
- In-depth understanding of international trade regulations and customs documentation.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills.
- Attention to detail and accuracy.
Skills
- Logistics software (e.g., SAP, Oracle Transportation Management)
- Microsoft Office Suite
- Knowledge of INCOTERMS
- Customs brokerage procedures
- Regulatory compliance
- Shipment tracking tools
- Customer relationship management (CRM) software
- Excel
- Data analysis
Frequently Asked Questions
A Customer Service – Export and Import Logistics professional manages the logistics and communication necessary for moving goods internationally. They handle customer inquiries, process orders, coordinate shipments, ensure compliance with export-import regulations, and track delivery schedules. This role requires excellent communication skills and familiarity with logistics software.
To become a Customer Service – Export and Import Logistics specialist, one typically needs a bachelor's degree in supply chain management, international business, or a related field. Experience in customer service and logistics is often preferred. Familiarity with trade regulations and logistics software can be crucial, and some positions may require certifications like Certified International Trade Professional (CITP).
The average salary for a Customer Service – Export and Import Logistics role can vary based on location, experience, and company size. Generally, salaries are competitive and could range from entry-level positions earning lesser amounts to more experienced professionals achieving higher compensation. Salary insights may be found on job market platforms or industry reports for up-to-date figures.
Qualifications for a Customer Service – Export and Import Logistics position typically include a bachelor's degree in logistics, supply chain management, or international business. Employers often seek candidates with experience in customer service and knowledge of export-import regulations. Proficiency in logistics software and strong organizational skills are also essential. Certifications in international trade can be an advantage.
To be effective in a Customer Service – Export and Import Logistics role, essential skills include strong customer service, communication, and problem-solving abilities. Responsibilities involve coordinating shipments, ensuring regulatory compliance, and maintaining accurate records. Knowledge of logistics software, attention to detail, and the ability to handle high-pressure situations are crucial for success in this field.