Customer Relation Executive (CRE)/Telecalling Job Description Template
The Customer Relation Executive (CRE)/Telecalling position requires an individual who can manage customer interactions via phone calls, provide accurate information about products or services, address various customer concerns, and ensure a positive customer experience at all times.
Responsibilities
- Handle inbound and outbound customer calls.
- Provide detailed information about products and services.
- Resolve customer complaints and issues in a timely manner.
- Maintain accurate records of customer interactions.
- Follow up with customers to ensure issues are resolved.
- Meet performance goals and targets set by the management.
- Collaborate with internal teams to improve customer service.
- Keep updated with product knowledge and company policies.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Previous customer service or telecalling experience preferred.
- Excellent verbal communication skills.
- Strong listening and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Proficient with basic computer applications.
Skills
- Customer Service
- Telecalling
- Communication
- Problem-Solving
- Data Entry
- CRM Software
- Time Management
- Product Knowledge
Frequently Asked Questions
A Customer Relation Executive (CRE) is responsible for managing relationships with customers, ensuring their satisfaction, and addressing any issues they may encounter. They typically handle inquiries, provide information about products or services, and work to improve customer experience. A successful CRE will have excellent communication skills, be detail-oriented, and possess a customer-first approach. This role is crucial for maintaining a company's reputation and encouraging customer loyalty.
To become a Customer Relation Executive, candidates often need a high school diploma or equivalent, though some employers may prefer post-secondary education. Experience in customer service or a related field is advantageous. Additionally, strong communication skills, problem-solving abilities, and proficiency in computer applications are essential. Specialized training or certifications in customer relationship management can also enhance a candidate's qualifications for this role.
The average salary for a Customer Relation Executive varies depending on factors including location, industry, and experience. Typically, entry-level positions may offer lower salaries, with potential increases as the individual gains more experience and takes on additional responsibilities. Bonuses and incentives may also be part of the compensation package, especially if the role includes sales targets or customer retention goals.
Qualifications for a Customer Relation Executive typically include a high school diploma, though some employers may require or prefer a degree in business, communications, or a related field. Key qualifications also include strong verbal and written communication skills, proficiency in CRM software, and an understanding of customer service principles. Prior experience in telecalling or a customer-facing role can provide a significant advantage.
A Customer Relation Executive requires skills such as excellent communication, both verbal and written, active listening, problem-solving, and conflict resolution. Their responsibilities include responding to customer inquiries, managing and updating customer accounts, resolving complaints, and ensuring overall customer satisfaction. Familiarity with CRM software and the ability to work under pressure are also crucial for success in this role.