Customer Executive - Motherhood Hospital - Sarjapur Job Description Template
As a Customer Executive at Motherhood Hospital in Sarjapur, you will be the frontline representative for patients and their families. Your primary responsibility is to provide outstanding service by managing patient queries, facilitating smooth admissions and discharges, and ensuring a positive experience for all visitors. Your role is vital in upholding the hospital's commitment to quality care.
Responsibilities
- Greet and assist patients and visitors in a friendly and professional manner.
- Handle patient inquiries promptly and accurately, both in person and over the phone.
- Coordinate with medical and administrative staff to facilitate patient admissions and discharges.
- Maintain patient records and ensure confidentiality.
- Resolve patient complaints and escalate issues as needed.
- Provide information on hospital services, amenities, and procedures.
- Ensure the reception area is clean and welcoming.
- Assist in appointment scheduling and follow-up communications.
Qualifications
- High school diploma or equivalent; additional education or certifications in customer service or healthcare administration is a plus.
- Prior experience in a customer service role, ideally within a healthcare setting.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations calmly and efficiently.
- Attention to detail and excellent organizational skills.
- Proficient in basic computer applications and hospital management software.
Skills
- Customer Service
- Communication
- Problem Solving
- Time Management
- Hospital Management Software
- Basic Computer Applications
- Record Keeping
- Interpersonal Skills
Frequently Asked Questions
A Customer Executive at Motherhood Hospital in Sarjapur is primarily responsible for managing patient interactions, addressing inquiries, and ensuring smooth customer services. They handle appointments, guide visitors through hospital processes, and support administrative tasks, enhancing patient satisfaction through effective communication and problem-solving skills.
To become a Customer Executive at Motherhood Hospital Sarjapur, candidates typically need a diploma or degree in a relevant field like Hospital Management or Customer Service, along with experience in healthcare or hospitality. Proficiency in communication, organizational skills, and familiarity with hospital operations are crucial for this role.
The average salary for a Customer Executive at Motherhood Hospital Sarjapur depends on experience, education, and skills. Generally, it includes competitive pay and potential benefits, tailored to the individual's qualifications and the hospital's compensation structure, aligning with industry standards for similar positions.
For a Customer Executive position at Motherhood Hospital Sarjapur, a candidate typically needs a degree in business, healthcare management, or related fields, coupled with prior experience in customer service roles within healthcare settings. Key qualifications include communication proficiency, problem-solving capacity, and organizational skills.
A Customer Executive at Motherhood Hospital Sarjapur should possess excellent communication skills, attention to detail, and the ability to handle patient inquiries with empathy. Responsibilities include managing reception duties, facilitating patient flow, supporting administrative processes, and addressing customer concerns to enhance service quality.