Customer Care Executive - US/UK Process Sitapura, Jaipur WFO Job Description Template
The Customer Care Executive will handle inbound and outbound customer calls, emails, and chats for US/UK clients. The role is based in our Sitapura, Jaipur office and focuses on delivering exceptional customer service to resolve queries and enhance customer satisfaction.
Responsibilities
- Handle customer inquiries via phone, email, and chat.
- Provide accurate and timely information to resolve customer issues.
- Maintain records of customer interactions and transactions.
- Identify and escalate priority issues to appropriate channels.
- Work collaboratively with team members to ensure customer satisfaction.
- Achieve performance targets and adherence to quality standards.
Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably for US/UK clients.
- Excellent verbal and written communication skills in English.
- Ability to work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
Skills
- Customer Service
- Communication Skills
- Problem-Solving
- Time Management
- CRM Software
- Microsoft Office
- Email Etiquette
Frequently Asked Questions
A Customer Care Executive in the US/UK process in Sitapura, Jaipur is responsible for handling customer inquiries, complaints, and providing information about products and services. They manage communications via phone, email, and chat, ensuring timely and effective solutions to customer issues to enhance customer satisfaction in alignment with company standards.
To become a Customer Care Executive for the US/UK process in Sitapura, Jaipur, candidates typically need a high school diploma or equivalent, strong communication skills, and proficiency in English. Previous experience in customer service or call centers can be an advantage. Training is usually provided to familiarize employees with specific company products and processes.
The average salary for a Customer Care Executive in the US/UK process in Sitapura, Jaipur can vary based on experience, skills, and the employing company. Entry-level positions may start with a basic package, while experienced executives may earn higher. Additional benefits might include incentives, bonuses, and allowances.
For a Customer Care Executive role in the US/UK process in Sitapura, Jaipur, candidates should possess a high school diploma or equivalent. Proficiency in English and strong communication skills are essential. Experience in customer service is often beneficial, and familiarity with CRM software may be preferred by some employers.
A Customer Care Executive in the US/UK process in Sitapura, Jaipur should have excellent communication and problem-solving skills. Responsibilities include responding to customer queries, resolving complaints, and maintaining records of interactions. They must be able to work in shifts, demonstrate patience, and have knowledge of CRM tools to manage customer interactions effectively.