Customer Care Executive - Romanian & Bulgarian Language Translator Job Description Template
The Customer Care Executive - Romanian & Bulgarian Language Translator will provide exceptional customer service by addressing customer inquiries and resolving issues, while also utilizing language translation skills in Romanian and Bulgarian to facilitate effective communication. The role is based in Gurgaon and demands both linguistic proficiency and strong customer service capabilities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in Romanian and Bulgarian.
- Resolve customer issues and escalate complex cases as needed.
- Translate written communication between customers and the company.
- Document customer interactions and provide follow-up updates.
- Work collaboratively with other departments to ensure customer satisfaction.
- Maintain up-to-date knowledge of company products and services.
Qualifications
- Bachelor's degree or equivalent experience.
- Fluency in Romanian, Bulgarian, and English.
- Proven customer service experience.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving skills.
Skills
- Romanian language proficiency
- Bulgarian language proficiency
- Customer service
- Communication
- Problem-solving
- Multitasking
- CRM software
- Time management
Frequently Asked Questions
A Customer Care Executive specializing in Romanian and Bulgarian language translation is responsible for handling customer inquiries and support requests, translating customer communications between these languages and the company's primary language. They ensure clear, accurate communication during customer interactions, help resolve issues, and improve customer satisfaction by providing culturally and linguistically appropriate solutions.
To become a Customer Care Executive with Romanian and Bulgarian translation skills, candidates typically need fluency in both languages and a strong command of the company's primary language, often English. Relevant experience in customer service, along with a degree in linguistics, translation, or a related field, can be advantageous. Additionally, familiarity with customer service software and communication tools is beneficial.
The average salary for a Customer Care Executive - Romanian & Bulgarian Language Translator varies based on location, experience, and company size. Generally, individuals in this role can expect to earn a competitive wage that reflects their language skills and customer service expertise. Salaries often differ significantly between regions, with those possessing specialized language translation skills potentially earning more.
Qualifications for a Customer Care Executive with language translation responsibilities typically include fluency in Romanian, Bulgarian, and often English. A bachelor's degree in languages, translation, communication, or related fields is preferred. Experience in customer care roles and proficiency in using translation and customer management tools are also important to effectively manage client interactions.
A Customer Care Executive specializing in Romanian and Bulgarian translation needs strong communication skills, cultural sensitivity, and proficiency in relevant languages. Responsibilities include accurately translating client communications, effectively resolving customer issues, and maintaining positive client relationships. Effective use of customer relationship management tools and problem-solving abilities are also crucial for success in this role.