Customer Care Executive II International Voice Process Job Description Template
As a Customer Care Executive for our International Voice Process, you will be the first point of contact for our international clients. Based in Jaipur, this role requires excellent communication skills and the ability to handle various customer inquiries and issues professionally and efficiently. You will play a vital role in ensuring customer satisfaction and retention.
Responsibilities
- Handle inbound and outbound calls from international customers.
- Resolve customer queries and issues promptly and effectively.
- Maintain a high level of customer satisfaction through professional and courteous communication.
- Update customer information and records accurately.
- Collaborate with team members to achieve overall service goals.
- Participate in training sessions and continuously improve product knowledge.
- Adhere to company policies and procedures while ensuring compliance with all regulatory requirements.
Qualifications
- Bachelor's degree or equivalent experience.
- Minimum of 1-2 years of experience in an international voice process or customer service role.
- Proficient in English with exceptional verbal and written communication skills.
- Ability to handle stressful situations calmly and effectively.
- Flexible to work in rotational shifts, including nights and weekends.
- Strong problem-solving skills and attention to detail.
- Ability to work in a team-oriented environment.
Skills
- Excellent communication skills
- Customer relationship management
- Problem-solving
- Time management
- Data entry
- Microsoft Office Suite
- Call center technology
- Multitasking
Frequently Asked Questions
A Customer Care Executive II in an International Voice Process handles inbound and outbound calls, supporting customers from different countries. They assist with queries, troubleshoot issues, and deliver exceptional customer service, ensuring customer satisfaction while adhering to company protocols.
To become a Customer Care Executive II in an International Voice Process, candidates typically need a high school diploma or equivalent and prior experience in customer service. Proficiency in English and excellent communication skills are crucial, along with the ability to navigate complex computer systems and handle international clients effectively.
The average salary for a Customer Care Executive II in an International Voice Process can vary based on location and experience. Typically, it offers a competitive salary along with potential performance-based bonuses. Compensation packages may also include benefits such as healthcare, retirement plans, and additional allowances.
Qualifications for a Customer Care Executive II in an International Voice Process generally include a high school diploma or equivalent, proven experience in a similar role, and strong communication skills. Proficiency in English and adaptability to different time zones and customer cultures are also important requirements.
A Customer Care Executive II in an International Voice Process requires skills such as effective communication, problem-solving, and empathy. They are responsible for managing customer inquiries, providing accurate information, resolving complaints, and maintaining a high level of customer satisfaction while following the company's guidelines.