Customer Care Executive II - International BPO Job Description Template
As a Customer Care Executive II at our International BPO, you will be the primary point of contact for our international clients. You will handle customer inquiries, provide solutions, and ensure an excellent customer experience. Your role will involve working closely with various departments to resolve issues swiftly and effectively.
Responsibilities
- Handle inbound and outbound customer calls in a professional manner.
- Resolve customer queries and complaints efficiently.
- Maintain detailed and accurate customer records.
- Work closely with other departments to resolve complex issues.
- Achieve individual and team targets for customer satisfaction.
- Identify opportunities to improve customer support processes.
- Provide timely and accurate information to customers.
- Follow up on customer interactions to ensure all issues are resolved.
Qualifications
- High school diploma or equivalent; bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service role, preferably in an international BPO.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
Skills
- Exceptional communication skills
- Customer Relationship Management (CRM) software
- Problem-solving
- Multitasking
- Time management
- Team collaboration
- Basic computer proficiency
- Conflict resolution
Frequently Asked Questions
A Customer Care Executive II in an International BPO handles complex customer inquiries and provides advanced support. They manage customer interactions via phone, email, or chat, ensuring high satisfaction by resolving issues efficiently. Their role often includes handling escalated cases, maintaining service quality, and supporting team members with guidance and expertise.
To become a Customer Care Executive II in an International BPO, candidates typically need experience in customer service, preferably within a call center or BPO setting. Strong communication skills, problem-solving abilities, and familiarity with CRM systems are essential. Often, employers prefer candidates with a bachelor's degree and the ability to handle international clients.
The average salary for a Customer Care Executive II in an International BPO varies based on the organization, location, and experience level. Typically, these roles offer competitive compensation, including base salary, bonuses, and benefits such as health insurance and professional development opportunities. Experience handling international clients often influences the salary.
Qualifications for a Customer Care Executive II in an International BPO generally include prior experience in customer support roles, excellent communication skills, and problem-solving abilities. A bachelor’s degree in communications, business, or a related field is usually preferred. Proficiency in CRM software and experience dealing with international customers are advantageous.
Skills required include exceptional communication, problem-solving, and interpersonal abilities. Responsibilities involve handling complex inquiries, offering advanced customer support, resolving escalated issues, ensuring service quality, and assisting team members. Familiarity with CRM platforms and adaptability to different customer cultures are also vital for this role.