Expertia logo

Home

>

JD Templates

CRM Technical Job Description Template

This role involves working with customer relationship management (CRM) systems to ensure they meet the needs of the organization. You will be responsible for the configuration, customization, and administration of CRM software, providing technical support and ensuring data integrity.

in
f

Responsibilities

  • Configure and customize CRM systems to meet business requirements.
  • Provide technical support and troubleshooting for CRM-related issues.
  • Ensure data integrity and quality within the CRM system.
  • Collaborate with stakeholders to understand their CRM needs and translate them into technical specifications.
  • Develop and maintain documentation related to CRM system configurations and processes.
  • Participate in CRM system upgrades and new implementations.
  • Train end-users on CRM system functionalities and best practices.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience with CRM systems such as Salesforce, Dynamics 365, or similar.
  • Strong understanding of CRM workflows, processes, and configurations.
  • Excellent problem-solving and analytical skills.
  • Effective communication skills for collaborating with technical and non-technical stakeholders.
  • Ability to manage multiple projects and priorities.

Skills

  • Salesforce
  • Dynamics 365
  • SQL
  • JavaScript
  • HTML
  • CSS
  • Data Analysis
  • API Integration
  • Project Management
  • Technical Support

Start Free Trial

Frequently Asked Questions

A CRM Technical Specialist is responsible for designing, implementing, and maintaining Customer Relationship Management (CRM) systems. They ensure the CRM platform is tailored to meet business needs, manage data integration, and troubleshoot system issues to enhance user experience.

To become a CRM Technical Specialist, one typically needs a bachelor's degree in computer science or a related field, combined with experience in CRM platforms like Salesforce or Microsoft Dynamics. Advanced skills in software development and data analysis are also essential.

The average salary for a CRM Technical Specialist varies based on location, experience, and the industry. Generally, their compensation reflects their critical role in optimizing customer engagement and enhancing productivity through effective CRM management.

Qualifications for a CRM Technical Specialist usually include a degree in information technology, computer science, or a related discipline. Candidates often need experience with CRM software, proficiency in programming languages, and strong analytical skills to interpret data effectively.

A CRM Technical Specialist should possess skills in CRM software management, data analysis, and technical problem-solving. Their responsibilities involve customizing CRM systems to fit business processes, ensuring data quality, and providing technical support to enhance user adoption and satisfaction.

Also, Check Out These Job Descriptions!