Contact Center Executive - Tamil Speaking Job Description Template
The Contact Center Executive - Tamil Speaking will manage inbound and outbound calls, emails, and chat communications to assist customers in resolving their concerns. The role demands fluency in Tamil, strong communication skills, and the ability to work efficiently in a fast-paced environment. The executive must ensure customer satisfaction and maintain records of interactions.
Responsibilities
- Handle inbound and outbound calls, emails, and chats in Tamil.
- Resolve customer inquiries and issues promptly and efficiently.
- Provide accurate information to customers about products and services.
- Maintain and update customer records in the system.
- Follow up on customer interactions to ensure satisfaction.
- Achieve performance targets and customer service KPIs.
- Collaborate with team members to improve customer service processes.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in a customer service role.
- Fluency in Tamil and English.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and de-escalate conflicts.
- Strong problem-solving abilities.
Skills
- Tamil language proficiency
- Customer relationship management (CRM) software
- Microsoft Office Suite
- Active listening
- Problem-solving
- Multitasking
- Time management
Frequently Asked Questions
A Tamil Speaking Contact Center Executive handles inbound and outbound customer interactions in the Tamil language. Their responsibilities include answering queries, providing information, resolving complaints, and ensuring customer satisfaction. Additionally, they document customer interactions, follow company policies, and strive to improve service quality through effective communication.
To become a Tamil Speaking Contact Center Executive, candidates should be fluent in Tamil and possess strong communication skills. Typically, a high school diploma is required, although a bachelor's degree in any field can be beneficial. Prior experience in customer service roles can give candidates an edge. Training in handling customer queries and familiarity with CRM tools is often provided by employers.
The average salary for a Tamil Speaking Contact Center Executive depends on the candidate's experience, location, and employer. Entry-level positions may offer competitive hourly wages, while those with more experience may earn higher salaries reflecting their expertise. The role may also include benefits such as health insurance and bonuses based on performance.
Qualifications for a Tamil Speaking Contact Center Executive role typically include fluency in Tamil, excellent communication skills, and a customer-oriented mindset. While a high school diploma is usually sufficient, additional qualifications such as a bachelor's degree or certificates in customer service can be advantageous. Familiarity with contact center technology is often preferred by employers.
A Tamil Speaking Contact Center Executive requires strong communication and problem-solving skills to handle customer inquiries effectively. Responsibilities include providing accurate information, resolving issues promptly, and maintaining customer records. The executive should be empathetic, patient, and able to work under pressure, all while adhering to company policies and performance standards. Familiarity with CRM software is also beneficial.