Calling Executive (Female) - Sector - 14 Gurgaon Job Description Template
The Calling Executive position is critical for managing and maintaining strong customer relationships. Based in Sector - 14 Gurgaon, the role mainly involves handling client calls, addressing inquiries, and providing detailed and accurate information. The position ensures a smooth communication bridge between the company and its clients.
Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Address customer inquiries and resolve issues promptly.
- Maintain and update customer details in the database.
- Follow up on customer requests and liaise with internal teams.
- Record and report daily call activities and customer feedback.
- Maintain confidentiality and security of customer information.
Qualifications
- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-focused mindset.
- Ability to handle high call volumes and maintain a positive attitude.
- Proficiency in basic computer operations and typing skills.
- Fluency in English and Hindi.
Skills
- Customer Service
- Call Handling
- Data Entry
- Relationship Management
- Communication
- Time Management
- Problem-solving
Frequently Asked Questions
A Calling Executive (Female) in Sector 14, Gurgaon, is responsible for managing outbound and inbound calls. She engages with customers, providing information about products or services, addressing inquiries, and resolving complaints. The role includes maintaining customer databases and achieving specified call targets, ensuring customer satisfaction and loyalty.
To become a successful Calling Executive (Female) in Sector 14, Gurgaon, candidates should possess strong communication skills and a pleasing telephonic manner. Experience in a similar role can be beneficial. Training in customer service or sales techniques can boost proficiency. Adaptability and a quick learning attitude are also essential for success in this dynamic field.
The average salary for a Calling Executive (Female) in Sector 14, Gurgaon can vary based on experience and company. Typically, it ranges from competitive entry-level compensation to more significant figures for those with extensive experience. Performance incentives and bonuses may also be part of the remuneration package, reflecting the executive's outcomes and contribution.
To qualify for a Calling Executive (Female) position in Sector 14, Gurgaon, candidates typically require a minimum of a high school diploma or equivalent. Specializations in communication, sales, or marketing can be an advantage. Proficiency in the regional language, along with basic computer skills, is often required to handle CRM software and other communication applications.
A Calling Executive (Female) in Sector 14, Gurgaon needs excellent verbal communication skills, patience, and problem-solving ability. Responsibilities include making outbound calls, handling inbound queries, and building customer relationships. Keeping accurate call records, achieving daily call targets, and collaborating with team members to enhance customer satisfaction are also essential tasks.