Call Coordinator Nashik Job Description Template
As a Call Coordinator in Nashik, you will be responsible for managing and directing incoming and outgoing calls, maintaining records, and ensuring customer satisfaction. You will act as a liaison between callers and the necessary departments, facilitating smooth communication and providing assistance as needed.
Responsibilities
- Handle incoming and outgoing calls promptly and professionally
- Maintain call logs and update records accordingly
- Assist customers with inquiries and direct calls to the appropriate departments
- Provide accurate information to callers regarding services and processes
- Resolve customer complaints and escalate issues when necessary
- Coordinate with different departments to address customer needs
- Ensure a high level of customer satisfaction through courteous and efficient service
- Perform administrative tasks such as filing, data entry, and scheduling appointments
Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or call center role is preferred
- Strong communication skills in English and local languages
- Excellent organizational and multitasking abilities
- Ability to work in a fast-paced environment
- Proficient in basic computer applications and office software
Skills
- Customer Service
- Communication
- Telephone Etiquette
- Problem Solving
- Data Entry
- CRM Software
- Microsoft Office
- Multitasking
Frequently Asked Questions
A Call Coordinator in Nashik is responsible for managing and directing phone calls within an organization. They handle incoming and outgoing communication, ensure calls are routed to the appropriate parties, and provide accurate information to callers. They often maintain call logs, manage schedules, and may assist with administrative tasks to support efficient office operations.
To become a Call Coordinator in Nashik, candidates typically need a high school diploma or equivalent. Strong communication and organizational skills are essential. Experience in customer service or administrative roles is beneficial. Familiarity with telephone systems and proficiency in basic computer software may also be required. Some employers may provide on-the-job training.
The average salary for a Call Coordinator in Nashik can vary based on experience, company size, and specific responsibilities. Typically, it ranges between entry-level compensation packages to mid-tier salaries for those with significant experience or additional responsibilities. Candidates should research specific employers for more accurate salary figures.
Qualifications for a Call Coordinator in Nashik generally include a high school diploma and excellent communication skills. Proficiency in using telecommunication tools and understanding of call routing systems may be preferred. Previous experience in a similar role or in customer service can enhance a candidate's prospects.
A Call Coordinator in Nashik requires strong organizational skills to manage multiple calls effectively. Key responsibilities include answering and directing calls, maintaining accurate records, and providing exceptional customer service. Familiarity with office software and ability to handle administrative tasks efficiently are also critical for this role.