BPO Voice Process AR Caller Job Description Template
The BPO Voice Process AR Caller will engage with customers via phone to follow up on accounts receivable and ensure timely payments. This position requires excellent communication skills, patience, and a keen eye for detail to resolve outstanding balances efficiently. The role is critical in managing cash flow and maintaining healthy financial relationships with clients.
Responsibilities
- Make outbound calls to customers to follow up on overdue invoices.
- Resolve payment discrepancies and negotiate payment plans as needed.
- Document all customer interactions and payment updates in the system.
- Collaborate with internal departments to resolve account issues.
- Prepare and send out regular accounts receivable statements.
- Track and meet individual and team performance metrics.
- Maintain a high level of professionalism and customer service.
Qualifications
- High school diploma or equivalent; college degree preferred.
- Prior experience in accounts receivable or BPO voice process preferred.
- Strong communication and interpersonal skills.
- Ability to handle high volume of outbound calls effectively.
- Familiarity with basic accounting principles and accounts receivable processes.
- Capability to work in a fast-paced environment.
Skills
- Customer Service
- Accounts Receivable Management
- MS Office
- CRM Software
- Negotiation
- Problem-Solving
- Time Management
Frequently Asked Questions
A BPO Voice Process AR Caller is responsible for contacting insurance companies to follow up on pending claims. They ensure timely reimbursement by addressing any discrepancies and providing additional documentation when required. By maintaining communication, AR Callers optimize claim resolution and help streamline the revenue cycle process for healthcare providers.
To become a BPO Voice Process AR Caller, one typically needs a high school diploma or equivalent. Familiarity with healthcare terminology and insurance processes is beneficial. Candidates often receive on-the-job training in call handling and claim management. Strong communication skills and attention to detail are key to succeeding in this role.
The average salary for a BPO Voice Process AR Caller varies based on experience, location, and company. Typically, entry-level positions offer competitive salaries with potential bonuses upon performance. More experienced professionals may earn higher salaries, reflecting their expertise in handling complex claim processes and successful claim resolutions.
Qualifications for a BPO Voice Process AR Caller role include a minimum of a high school diploma or equivalent, though some positions may prefer post-secondary education in healthcare or related fields. Employers value knowledge of medical billing and collections, strong verbal communication skills, and proficiency in office software and databases.
Skills needed for a BPO Voice Process AR Caller include excellent verbal communication, problem-solving, attention to detail, and proficiency in telephonic communication. Responsibilities involve managing insurance calls, verifying claims, documenting feedback, and ensuring compliance with healthcare guidelines to ensure efficient claims processing and reimbursement.