BPO Telecaller Job Description Template
As a BPO Telecaller, you will be the primary point of contact for customers. This role involves handling a high volume of calls, resolving customer issues efficiently, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills and a customer-focused mindset.
Responsibilities
- Manage inbound and outbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Identify customer needs, clarify information, research every issue, and provide solutions.
- Maintain customer records by updating account information.
- Build sustainable relationships and engage customers by taking the extra mile.
- Meet personal/team qualitative and quantitative targets.
Qualifications
- High school diploma or equivalent.
- Proven experience as a telecaller or similar customer service role.
- Familiarity with CRM systems and practices.
- Ability to handle stressful situations appropriately.
- Strong listening and communication skills.
Skills
- Excellent verbal communication skills
- Customer Relationship Management (CRM)
- Microsoft Office Suite
- Problem-solving
- Active listening
- Time management
Frequently Asked Questions
A BPO Telecaller is responsible for making outbound calls or answering inbound calls on behalf of a company to communicate with potential or existing customers. They handle customer queries, provide product or service information, and resolve issues. Telecallers play a crucial role in customer support and sales, ensuring customer satisfaction and business growth.
To become a BPO Telecaller, candidates typically need a high school diploma or equivalent. Strong communication skills, customer service orientation, and the ability to work a flexible schedule are important. Proficiency in languages and computer skills are advantageous. Some companies provide on-the-job training to help new telecallers develop necessary skills.
The average salary for a BPO Telecaller varies based on location, experience, and company. Entry-level positions may start with a basic salary, but telecallers often have the opportunity to earn incentives based on performance, such as sales targets or customer satisfaction achievements. Researching specific companies can provide more detailed salary information.
Qualifications for a BPO Telecaller role generally include a high school diploma, strong verbal communication skills, and basic computer knowledge. Candidates with prior experience in customer service or a call center environment are often preferred. Languages proficiency, especially in regional languages, can be a significant advantage in this role.
A BPO Telecaller must possess excellent communication and interpersonal skills to engage effectively with customers. They should have patience, problem-solving abilities, and a customer-centric approach. Responsibilities include managing large volumes of calls, addressing customer inquiries, promoting products or services, and maintaining accurate call records. A target-oriented mindset and the ability to handle stressful situations are also vital.