BPO Telecaller Job Description Template
As a BPO Telecaller, you will be responsible for managing inbound and outbound calls to assist customers with inquiries, complaints, and feedback. You will provide timely and accurate information, striving to ensure customer satisfaction while maintaining service quality.
Responsibilities
- Handle inbound and outbound calls professionally
- Provide information and support to customers
- Resolve customer inquiries and complaints efficiently
- Record all interactions and feedback in the CRM system
- Ensure high levels of customer satisfaction
- Meet performance targets and call-handling quotas
- Collaborate with team members and other departments
Qualifications
- High school diploma or equivalent
- Previous experience in a BPO or call center environment
- Excellent verbal and written communication skills
- Ability to handle stressful situations and difficult customers
- Strong problem-solving skills
- Flexibility to work in shifts
Skills
- CRM software
- Customer service
- Communication
- Problem-solving
- Time management
- Basic computer skills
- Multitasking
Frequently Asked Questions
A BPO Telecaller is responsible for handling outbound and inbound calls in a call center environment. Their primary duties include resolving customer inquiries, providing product or service information, addressing customer complaints, and maintaining a high level of customer satisfaction. They work as a bridge between the company and its customers.
To become a BPO Telecaller, candidates typically need a high school diploma or equivalent. While formal qualifications are not always required, strong communication skills, proficiency in relevant languages, and a basic understanding of computer operations are essential. Prior experience in customer service or sales is advantageous for securing a position.
The average salary for a BPO Telecaller varies based on the company, location, and experience level. Generally, the salary range includes a base pay, with opportunities for incentives and bonuses based on performance metrics such as call handling time and customer satisfaction scores. Those with experience may earn more.
To qualify for a BPO Telecaller position, candidates should have excellent communication skills, both verbal and written. A high school diploma or equivalent is typically required. Employers may also look for candidates with proficiency in specific languages and familiarity with customer relationship management (CRM) software.
A successful BPO Telecaller must possess strong communication and problem-solving skills, the ability to multitask, and patience. Key responsibilities include handling calls effectively, providing excellent customer service, resolving issues, and maintaining detailed records of interactions. Familiarity with CRM tools and using scripts effectively are important skills.