Responsibilities
- Handle and respond to inbound and outbound calls efficiently
- Provide accurate and complete information to customers
- Resolve customer complaints and queries in a timely manner
- Follow communication scripts and guidelines
- Maintain call records and update customer information in the database
- Meet individual and team targets and performance metrics
- Coordinate with other team members and departments for issue resolution
Qualifications
- High school diploma or equivalent; higher education preferred
- Previous experience in a customer service role, preferably in a call center
- Excellent verbal communication skills
- Ability to handle stressful situations and difficult customers
- Good problem-solving and multitasking abilities
- Proficiency in relevant computer applications
Skills
- Customer service
- Telecommunication
- CRM software
- Time management
- Active listening
- Multitasking
- Problem-solving
Frequently Asked Questions
A BPO Telecaller is responsible for handling both inbound and outbound calls to provide customer support, marketing, and sales services. They address client queries efficiently, resolve issues, and process transactions. A BPO Telecaller is vital in enhancing customer satisfaction and retention rates within a company's business process outsourcing strategy.
To become a BPO Telecaller, one typically needs a high school diploma or equivalent. Excellent communication skills are crucial, along with proficiency in languages relevant to the market served. Familiarity with computer systems and the ability to work flexible hours are also common requirements. Some employers may provide on-the-job training to help new hires develop specific skills needed.
The average salary for a BPO Telecaller varies depending on location, experience, and the specific industry. Entry-level positions tend to offer basic pay, with additional opportunities to earn through commission or performance-based incentives. More experienced telecallers in specialized sectors can expect higher compensation packages.
Qualifications for a BPO Telecaller typically include a high school diploma, but a bachelor's degree in a related field can be beneficial. Excellent verbal and written communication skills are essential, as is a customer-oriented mindset. Understanding of CRM systems and the ability to handle stressful situations with a level head are also valuable.
A BPO Telecaller must have strong communication and active listening skills to engage effectively with customers. Responsibilities include handling large volumes of calls, providing information about products or services, resolving customer complaints, and updating records in CRM systems. Problem-solving skills, patience, and the ability to work in a fast-paced environment are crucial for success.