BPO Executive - Hindi & English Job Description Template
The BPO Executive will be responsible for managing customer interactions through phone and email, ensuring a high level of customer satisfaction. The role involves handling inquiries, resolving issues, and providing information about products and services. Proficiency in both Hindi and English is essential for effective communication.
Responsibilities
- Manage inbound and outbound customer calls in a timely manner.
- Identify customers' needs, clarify information, research issues, and provide solutions.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain customer records by updating account information.
- Participate in training and coaching sessions to improve performance.
- Meet personal/team qualitative and quantitative targets.
Qualifications
- High school diploma or equivalent; a bachelor's degree is a plus.
- Proficient in Hindi and English (both spoken and written).
- Previous experience in a customer support or BPO role is preferred.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
Skills
- Bilingual proficiency in Hindi and English
- Customer Relationship Management (CRM) software
- Active listening
- Problem-solving
- Effective communication
- Time management
- Team collaboration
Frequently Asked Questions
A BPO Executive proficient in Hindi and English handles customer service, support, and data processing tasks for business process outsourcing firms. Responsibilities include managing customer inquiries, resolving complaints, and ensuring a seamless customer experience. Fluency in both languages enables communication with diverse customer bases.
To become a BPO Executive specializing in Hindi and English, one typically needs a high school diploma or equivalent. Strong communication skills in both languages are essential. Additional training in customer service and computer proficiency can be beneficial. Aspiring candidates should focus on developing problem-solving abilities and customer-oriented skills.
The average salary for a BPO Executive bilingual in Hindi and English varies based on location, company, and experience level. Entry-level positions generally offer competitive compensation, with potential growth as one gains expertise. Companies might also offer additional benefits such as performance bonuses and language proficiency incentives.
A BPO Executive specializing in Hindi and English typically requires a high school diploma or equivalent. Proficiency in both languages is essential, alongside strong communication skills. Prior experience in customer service roles can be advantageous, as would familiarity with computer applications relevant to the role.
Key skills for a BPO Executive fluent in Hindi and English include exceptional communication, problem-solving, and customer service abilities. Responsibilities involve addressing customer queries, providing solutions, and managing interactions efficiently. Multitasking and adaptability are crucial, as the role demands dealing with varied customer needs in both languages.