BPO Customer Support Representative Job Description Template
As a BPO Customer Support Representative at our Silkboard location, you will be the first point of contact for our customers, providing timely and effective assistance. This role involves managing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. You will work closely with a team of professionals dedicated to delivering exceptional service.
Responsibilities
- Handle inbound and outbound customer calls professionally
- Resolve customer issues and complaints efficiently
- Provide accurate information about products and services
- Escalate complex issues to higher-level support when necessary
- Ensure customer interactions are logged accurately
- Maintain a high level of customer satisfaction
- Meet performance targets and service level agreements (SLAs)
Qualifications
- High school diploma or equivalent
- Previous experience in customer service or BPO industry preferred
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment
- Excellent problem-solving abilities
- Flexibility to work different shifts, including weekends and holidays
Skills
- Customer relationship management (CRM) software
- Call center software
- Data entry
- Active listening
- Conflict resolution
- Time management
Frequently Asked Questions
A BPO Customer Support Representative handles customer inquiries, resolves issues, and provides support via phone, email, or chat. They work in outsourcing environments representing various companies to ensure customer satisfaction by efficiently addressing and resolving clients' needs.
To become a successful BPO Customer Support Representative, one should have excellent communication skills, patience, and problem-solving abilities. Gaining experience in customer service, familiarizing oneself with call center software, and having a high school diploma or equivalent are essential steps.
The average salary for a BPO Customer Support Representative varies depending on location, experience, and the specific company. Entry-level positions may offer a lower starting salary, but experienced representatives and those working in specialized sectors often earn more competitive wages.
Typically, a high school diploma or equivalent is required for a BPO Customer Support Representative position. Employers often seek candidates with strong communication skills, proficiency in basic computer operations, and the ability to handle customer inquiries calmly and professionally.
A BPO Customer Support Representative must possess excellent communication and interpersonal skills, the ability to handle complaints, and proficiency in computer usage. Responsibilities include resolving customer issues, maintaining data accuracy, and ensuring customer satisfaction through effective service delivery.