Blended Process Associate (Zomato) Job Description Template
As a Blended Process Associate at Zomato, you'll handle a mix of inbound and outbound customer interactions through various channels such as phone, email, and chat. Your goal is to ensure every customer has a seamless and satisfactory experience, from order management to issue resolution.
Responsibilities
- Handle inbound and outbound customer queries via phone, email, and chat.
- Assist customers with order placements, cancellations, and modifications.
- Resolve customer complaints and issues effectively and in a timely manner.
- Maintain accurate and up-to-date customer records in the system.
- Collaborate with internal teams to ensure prompt resolution of customer issues.
- Provide product information and recommendations based on customer needs.
- Monitor customer feedback and share insights with the team to improve service quality.
Qualifications
- High school diploma or equivalent; a bachelor's degree is a plus.
- Previous experience in customer service, preferably in the food delivery industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Skills
- Customer Service
- Order Management
- Communication
- Problem-Solving
- Multitasking
- CRM Software
- Email Handling
- Phone Support
Frequently Asked Questions
A Blended Process Associate at Zomato is responsible for handling both backend and customer-facing tasks. This includes processing orders, resolving customer issues, managing data entry, and collaborating with various departments to ensure seamless operations. They play a crucial role in enhancing customer satisfaction and ensuring efficient business processes.
To become a Blended Process Associate at Zomato, candidates typically need a graduate degree and excellent communication skills. Experience in customer service or operations can be beneficial. Applicants should apply through Zomato's careers page, showcasing their ability to multitask and handle both administrative and client-facing responsibilities effectively.
The average salary for a Blended Process Associate at Zomato varies based on experience and location but generally falls within a competitive range for entry-level operational roles. Factors such as the candidate's skills, previous job experience, and the demands of the specific geographical region can influence salary packages.
Candidates interested in the Blended Process Associate role at Zomato should possess a minimum of a bachelor's degree. Essential qualifications include strong communication skills, proficiency in data handling and multitasking, and prior experience in similar roles could be advantageous. Familiarity with the food delivery industry is also beneficial.
Key skills for a Blended Process Associate at Zomato include excellent communication, problem-solving, multitasking, and proficiency in using technology for data management. Responsibilities involve handling customer interactions, processing orders, maintaining records, and supporting various teams to ensure seamless operation and customer satisfaction.