Back Office cum Telecaller Job Description Template
As a Back Office cum Telecaller for a leading logistics company, you will manage various administrative tasks while handling telecommunication duties. Your role is pivotal in ensuring the efficient operation of logistic processes and maintaining excellent customer relations.
Responsibilities
- Manage daily office operations and documentation.
- Handle incoming and outgoing calls to assist clients and address inquiries.
- Coordinate with various departments to facilitate seamless logistic operations.
- Maintain accurate records and update databases.
- Assist in preparing reports and presentations as required.
- Support the logistics team in various administrative tasks.
- Follow up with clients for feedback and additional service requirements.
Qualifications
- High school diploma or equivalent; additional qualifications in office administration are a plus.
- Proven experience in a similar role, preferably in the logistics industry.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Strong organizational skills and attention to detail.
Skills
- MS Office Suite (Word, Excel, PowerPoint)
- Telecommunication skills
- Customer service
- Data entry and record keeping
- Time management
- Problem-solving abilities
- Basic knowledge of logistics and supply chain management
Frequently Asked Questions
A Back Office cum Telecaller is responsible for managing both back-office operations and telephonic communication with clients or customers. This role involves handling administrative tasks, data entry, and record keeping while also making outbound calls to promote services or gather feedback. Efficiency in multitasking and strong communication skills are crucial for success in this position.
To become a Back Office cum Telecaller, candidates should typically have a high school diploma or equivalent. Some employers may prefer candidates with experience in customer service or administrative roles. Proficiency in computer operations, strong organizational skills, and an excellent telephone manner are essential. It is beneficial to have a patient attitude and the ability to handle pressure effectively.
The average salary for a Back Office cum Telecaller varies based on location, experience, and the specific industry. Generally, it ranges from entry-level to mid-level compensation. The role may offer opportunities for bonus incentives or commission based on performance, particularly if the telecalling element involves sales or lead generation.
Qualifications for a Back Office cum Telecaller typically include a high school diploma or equivalent. Some roles may require prior experience in customer service or administrative sectors. Essential qualifications include proficiency in computer applications like MS Office, excellent verbal communication skills, and the ability to handle multiple tasks efficiently without compromising on quality.
Key skills for a Back Office cum Telecaller include strong communication, data entry, organizational abilities, and proficiency in computer applications. Responsibilities typically involve handling communications, managing records, supporting administrative functions, and making outbound calls. The role requires teamwork and coordination with other departments to ensure smooth operations.