Back Office cum Tele Caller Job Description Template
In this dual role, you will be responsible for managing administrative tasks as part of our back-office team, while also engaging with customers over the phone. The position requires strong multitasking abilities and excellent communication skills.
Responsibilities
- Handle routine back-office administrative tasks
- Manage customer records and data entry
- Conduct tele-calling to support customer service and sales initiatives
- Follow up with customers for feedback and support
- Coordinate with other departments to ensure smooth operations
- Prepare reports and maintain documentation
- Address customer inquiries and resolve complaints
- Provide information about products and services over the phone
Qualifications
- High school diploma or equivalent; a bachelor's degree is preferred
- Previous experience in a similar role is a plus
- Excellent communication and interpersonal skills
- Proficiency in MS Office and data entry software
- Strong organizational and multitasking abilities
- Customer-focused attitude and problem-solving skills
- Ability to work independently and as part of a team
- Fluency in English and local languages
Skills
- MS Office
- Data Entry
- CRM Software
- Telephone Etiquette
- Customer Service
- Report Preparation
- Multitasking
- Time Management
Frequently Asked Questions
A Back Office cum Tele Caller primarily handles administrative duties and supports the customer service team by making and receiving calls. This role involves managing documentation, coordinating with internal teams, data entry, and maintaining communication with clients, ensuring efficient process flows and high customer satisfaction.
To become a Back Office cum Tele Caller, candidates typically need a high school diploma or equivalent. Experience in customer service or administrative roles is beneficial. Strong communication skills, proficiency in computer applications like MS Office, and the ability to multitask are essential for success in this role.
The average salary for a Back Office cum Tele Caller varies based on location, industry, and experience. Generally, entry-level positions may offer lower compensation, while experienced candidates can expect higher salaries. Researching industry standards in the specific region can provide a better understanding of potential earnings.
Qualifications for a Back Office cum Tele Caller include a high school diploma or related educational qualifications. Proficiency in using office software, strong verbal and written communication skills, and experience in multitasking are vital. Familiarity with data entry and customer relationship management systems is also advantageous.
Key skills for a Back Office cum Tele Caller include excellent communication abilities, strong organizational talents, and attention to detail. Responsibilities often entail managing schedules, handling documentation, making outbound calls, responding to customer inquiries, and supporting front office teams to ensure seamless operations.