B2B Collections - Lead Job Description Template
As a B2B Collections - Lead, you will be responsible for managing and streamlining our collections processes with business clients. Your role will entail ensuring timely payments, resolving account discrepancies, implementing effective collection strategies, and maintaining strong relationships with our clients.
Responsibilities
- Monitor and manage assigned accounts to ensure timely collection of outstanding payments.
- Develop and implement strategic collection plans.
- Resolve customer billing issues and disputes.
- Maintain communication with clients to ensure proper invoicing and payment terms.
- Collaborate with the finance team to reconcile accounts and update records.
- Provide regular reports on collection status to senior management.
- Identify areas for process improvement in the collections workflow.
Qualifications
- Bachelor's degree in Finance, Accounting, or related field.
- 5+ years of experience in B2B collections or a similar role.
- Proven track record of achieving collection targets.
- Strong negotiation and communication skills.
- Experience with accounting software and ERP systems.
- Ability to analyze and interpret financial data.
- Strong problem-solving skills and attention to detail.
Skills
- Accounts Receivable Management
- Negotiation
- Customer Relationship Management (CRM)
- Financial Reporting
- ERP Systems
- Data Analysis
- Communication
Frequently Asked Questions
A B2B Collections Lead oversees the collections processes in a business-to-business environment. They manage a team responsible for ensuring that invoices are paid on time, liaise with clients, analyze accounts receivable data, and develop strategies to reduce outstanding debts. Their role includes supervising team activities, optimizing collection techniques, and maintaining client relationships to resolve payment issues.
To become a B2B Collections Lead, one typically needs a bachelor's degree in finance, accounting, or a related field. Experience in accounts receivable or collections management is essential, often requiring a minimum of five years. Leadership skills, proficiency with financial software, and strong communication abilities are crucial. Progression usually involves gaining experience as a collections agent or analyst and gradually moving up the ranks through demonstrated success in managing teams and processes.
The average salary for a B2B Collections Lead can vary based on factors such as location, industry, and company size. However, it generally falls within a competitive range for senior financial roles. In general, individuals in this position can expect compensation that reflects their experience, management responsibilities, and the demand for skilled professionals capable of optimizing collections processes and reducing outstanding debts.
Qualifications for a B2B Collections Lead typically include a bachelor’s degree in a relevant field such as finance, business, or accounting. Advanced knowledge of accounts receivable systems and collection management software is often required. Employers also look for proven experience in collections or credit management, strong leadership capabilities, and excellent communication skills to effectively handle client interactions and negotiations.
A B2B Collections Lead requires skills in leadership, communication, problem-solving, and negotiation. Responsibilities include managing a collections team, creating and implementing collection strategies, analyzing account data, and maintaining client relationships. Proficiency in financial software and an aptitude for understanding credit risk and payment behaviors are also essential for ensuring efficient debt recovery and financial compliance.