Australian Telecom Tele Caller Job Description Template
As an Australian Telecom Tele Caller, you will be responsible for handling inbound and outbound calls, addressing customer queries, resolving issues related to telecom services, and ensuring a high level of customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.
Responsibilities
- Handle inbound and outbound calls in a professional manner
- Respond promptly to customer inquiries and resolve issues efficiently
- Provide information regarding telecom services and products
- Maintain accurate customer records in the database
- Follow up on customer calls where necessary
- Achieve productivity targets and ensure high customer satisfaction levels
- Collaborate with team members to improve overall customer experience
Qualifications
- High school diploma or equivalent; higher education preferred
- Previous experience in a customer service or call center role
- Familiarity with telecom products and services is an advantage
- Excellent verbal and written communication skills
- Ability to handle stressful situations calmly and effectively
- Strong problem-solving skills and attention to detail
- Flexibility to work varying shifts, including evenings and weekends
Skills
- Communication Skills
- Customer Service
- Problem-Solving
- Data Entry
- CRM Software
- Time Management
- Basic Technical Knowledge of Telecom Services
Frequently Asked Questions
An Australian Telecom Tele Caller is responsible for handling incoming and outgoing calls related to telecom services. They provide information about telecom products, assist customers with inquiries, resolve complaints, and facilitate service requests. Tele Callers play a vital role in maintaining customer relationships and ensuring satisfaction by offering timely support and communication.
To become a Telecom Tele Caller in Australia, candidates typically need a high school diploma or equivalent. Experience in customer service is beneficial. Skills in communication, patience, and problem-solving are essential. Prospective Tele Callers may benefit from specialized training courses in telemarketing or customer relations to enhance prospects in the telecom industry.
The average salary for a Telecom Tele Caller in Australia varies based on factors like experience, company size, and location. Entry-level positions may earn a competitive hourly rate, while experienced Tele Callers can expect higher earnings with potential bonuses linked to performance metrics. Employers might offer additional incentives like commissions for achieving sales targets.
Qualifications for an Australian Telecom Tele Caller typically include a high school diploma, strong communication skills, and familiarity with telecom services. While previous experience in telemarketing or sales is advantageous, employers often provide on-the-job training to enhance knowledge of specific telecom products and services, preparing Tele Callers for their role effectively.
A Telecom Tele Caller in Australia needs excellent verbal communication skills, active listening capabilities, and proficiency in CRM software. Key responsibilities include engaging customers with information about telecom services, addressing inquiries, and ensuring customer satisfaction. Problem-solving and adaptability are crucial, as Tele Callers handle diverse customer issues efficiently.