Assistant Manager - KAM (IMPORT: OCEAN AND AIR) Job Description Template
The Assistant Manager for Key Account Management (KAM) in Import (Ocean and Air) will be responsible for managing key accounts, overseeing import processes, and ensuring smooth operations in the logistics and supply chain domain. The role requires strategic planning, risk mitigation, and a focus on customer satisfaction.
Responsibilities
- Manage key accounts and maintain strong customer relationships.
- Oversee import operations for both ocean and air freight.
- Coordinate with internal and external stakeholders to ensure smooth supply chain activities.
- Develop and implement strategies to enhance operational efficiency.
- Monitor and manage the documentation and compliance requirements for imports.
- Identify and mitigate risks associated with import operations.
- Provide regular performance reports and insights to management.
- Assist in negotiating contracts and agreements with vendors and service providers.
Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 3 years of experience in import/export operations, specifically in ocean and air freight.
- Proven experience in key account management and customer relations.
- Strong knowledge of international trade regulations and compliance.
- Excellent communication and negotiation skills.
- Ability to work effectively under pressure and manage multiple tasks.
Skills
- Logistics Management
- Key Account Management
- Import/Export Operations
- Compliance
- Risk Management
- Customer Relationship Management (CRM)
- Data Analysis
- Communication
- Negotiation Skills
- Supply Chain Optimization
Frequently Asked Questions
An Assistant Manager specializing in Key Account Management (KAM) for imports via ocean and air oversees key client relationships, ensuring smooth logistics and effective communication. This role involves coordinating with shipping lines and freight forwarders, managing customs compliance, and ensuring timely delivery. They also analyze market trends, strategize cost efficiencies, and deliver exceptional customer service to enhance client satisfaction.
To become an Assistant Manager - KAM in import logistics, individuals typically need a bachelor's degree in business, logistics, or a related field. Experience in supply chain management or logistics is essential, often gathered through entry-level positions in freight forwarding or import-export. Professional certifications, such as in logistics or supply chain, and strong negotiation skills enhance prospects. Networking and staying updated on global import policies also help advance in this career.
The average salary for an Assistant Manager in Key Account Management focused on import logistics via ocean and air varies based on location, industry, and experience level. Generally, they earn a competitive wage that reflects their expertise in managing complex logistics operations. Companies may offer additional benefits such as performance bonuses, health insurance, and opportunities for career advancement, contributing to the overall compensation.
Qualifications for this role typically include a bachelor's degree in logistics, business, or related disciplines. Relevant experience in importing and logistics, particularly in ocean and air freight, is crucial. Proficiency in supply chain management software, strong analytical skills, and expertise in customer relationship management are highly valued. Additionally, certifications in logistics or supply chain enhance a candidate's qualification for this role.
Key skills needed include strong communication for managing client relationships, problem-solving for logistical challenges, and analytical skills for market and cost analysis. Responsibilities encompass coordinating import logistics operations, ensuring compliance with customs regulations, and maintaining high service levels for key accounts. They must also demonstrate the ability to innovate logistics solutions and optimize processes to increase client satisfaction and operational efficiency.