Assistant Housekeeping Manager Job Description Template
The Assistant Housekeeping Manager plays a vital role in maintaining a clean and orderly environment within the hotel. The role involves supervising the housekeeping staff, ensuring that rooms and public areas meet the highest standards of cleanliness, and assisting the Housekeeping Manager in daily operations.
Responsibilities
- Supervise and coordinate housekeeping staff
- Inspect rooms and public areas for cleanliness
- Assist in scheduling staff shifts and workloads
- Manage inventory of cleaning supplies and equipment
- Ensure compliance with health and safety regulations
- Address and resolve guest complaints and requests
- Train and onboard new housekeeping staff
- Assist in budget management and cost control
- Conduct performance reviews and provide feedback to staff
Qualifications
- High school diploma or equivalent; college degree preferred
- Previous experience in housekeeping or related field
- Supervisory experience is an asset
- Strong organizational and multitasking skills
- Attention to detail and high standards of cleanliness
- Excellent interpersonal and communication skills
- Ability to work flexible hours, including weekends and holidays
Skills
- Staff management
- Inventory management
- Customer service
- Problem-solving
- Time management
- Health and safety regulations
- Training and development
- Performance evaluation
Frequently Asked Questions
An Assistant Housekeeping Manager is responsible for supporting the Housekeeping Manager in overseeing the daily operations of a hotel or hospitality establishment's housekeeping department. They help ensure cleanliness and order, manage housekeeping staff, monitor inventory levels, and maintain quality standards. Additionally, they may handle guest complaints, assign tasks, and ensure compliance with health and safety regulations.
To become an Assistant Housekeeping Manager, candidates typically need a combination of relevant experience and education. A high school diploma is often required, although an Associate's or Bachelor's degree in hospitality management can be advantageous. Experience as a housekeeper or housekeeping supervisor is crucial for understanding operations. Good communication, leadership skills, and familiarity with cleanliness standards are also important for the role.
The average salary for an Assistant Housekeeping Manager varies based on factors such as location, experience, and the size of the establishment. Generally, remuneration for this role can range significantly, with additional benefits such as health insurance and bonuses adding to the total compensation package. Salaries tend to be higher in larger cities or luxury hotels compared to budget accommodations.
Qualifications for an Assistant Housekeeping Manager often include a high school diploma or equivalent. Higher education in hospitality management enhances candidacy. Proven experience in housekeeping or as a housekeeping supervisor is typically required. Key skills such as leadership, organizational proficiency, and attention to detail are vital. Some employers might value training in customer service and staff management.
An Assistant Housekeeping Manager must possess strong leadership and communication skills to effectively manage and guide the housekeeping team. Responsibilities include ensuring cleanliness, assigning tasks, managing inventory, and addressing guest concerns. They should also be detail-oriented, able to maintain quality standards, and familiar with health and safety regulations. Problem-solving abilities and experience in the hospitality industry are crucial for success in the role.