ARM / Steward / Bartender / Hostess Job Description Template
In the ARM / Steward / Bartender / Hostess role, you will be responsible for managing guest reservations, preparing and serving beverages, and ensuring dining and bar areas are clean and well-organized. This multifaceted role requires excellent communication skills and the ability to work in a fast-paced environment while providing exceptional customer service.
Responsibilities
- Greet and welcome guests with a friendly and professional demeanor
- Manage guest reservations and seating arrangements
- Prepare and serve a variety of alcoholic and non-alcoholic beverages
- Maintain cleanliness and orderliness of dining and bar areas
- Assist in setting up and breaking down events and functions
- Monitor guests to ensure they are satisfied with their experience
- Handle guest inquiries and complaints in a polite and efficient manner
- Work collaboratively with other staff members to ensure smooth operations
Qualifications
- High school diploma or equivalent
- Prior experience in hospitality or customer service is preferred
- Strong communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Basic math skills for handling transactions and managing tabs
- Exceptional customer service skills with a positive attitude
- Ability to stand for extended periods and lift heavy items when necessary
Skills
- Customer Service
- Bartending
- Multitasking
- Reservation Management
- Communication
- Problem Solving
- Team Collaboration
- Time Management
Frequently Asked Questions
A steward in a restaurant is responsible for maintaining cleanliness and organization within the kitchen and dining areas. They ensure all utensils and cooking equipment are clean, assist with inventory management, and support kitchen staff in preparing ingredients. Their role is crucial for the seamless operation of a restaurant.
To become a hostess at a high-end restaurant, candidates typically need a high school diploma and prior customer service experience. Strong communication skills, a professional demeanor, and familiarity with reservation software are important. Networking within the industry and showcasing exceptional interpersonal skills can significantly enhance employment prospects.
The average salary for a bartender varies based on factors like experience, location, and establishment type. Bartenders in busy urban areas or high-end venues often earn more due to higher tips. Experience can also lead to increased wages, with experienced bartenders often earning significantly more than entry-level counterparts.
An Assistant Restaurant Manager (ARM) typically needs a bachelor's degree in hospitality management or a related field, although relevant experience can substitute for formal education in some cases. Strong leadership abilities, financial acumen, and excellent customer service skills are crucial. Experience managing teams and knowledge of business operations are also essential.
Bartenders must possess excellent customer service skills, knowledge of various drink recipes, and an ability to work efficiently under pressure. Responsibilities include mixing and serving drinks, maintaining a clean and well-stocked bar, and verifying customer age. They must also manage cash transactions and occasionally assist in creating new drink offerings.