Responsibilities
- Contact insurance companies to follow up on outstanding claims
- Handle both inbound and outbound calls efficiently
- Analyze and resolve issues related to unpaid claims
- Document all communication and actions taken on claims
- Maintain a detailed understanding of medical billing and insurance policies
- Collaborate with other team members to improve claim processing
- Meet daily and monthly productivity targets
Qualifications
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Prior experience in medical billing, collections, or AR calling is a plus
- Knowledge of healthcare terminology and claim processes
- Excellent communication and negotiation skills
- Attention to detail and problem-solving abilities
- Ability to multitask and manage time effectively
- Proficiency in using computer systems and office software
Skills
- Medical Billing
- Insurance Claims Processing
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Microsoft Office Suite
- Healthcare Terminology
Frequently Asked Questions
An AR Caller, or Accounts Receivable Caller, is responsible for contacting insurance companies and other relevant entities to resolve outstanding claims and payments. They ensure timely follow-up on claims, review account discrepancies, and work to reduce the accounts receivable cycle time. AR Callers play a crucial role in maintaining the financial health of healthcare facilities by efficiently managing payment collections and settlements.
To become an AR Caller, individuals typically need a high school diploma or equivalent; however, an associate degree in finance, healthcare management, or a related field can be beneficial. Candidates must possess strong communication skills, familiarity with health insurance regulations, and proficiency in medical billing software. Experience in customer service or billing is often preferred and can enhance job prospects in this role.
The average salary for an AR Caller varies depending on the location, level of experience, and the type of employer. In general, AR Callers earn a competitive salary as part of the medical billing and collections team. Employers may also offer benefits such as health insurance, retirement plans, and opportunities for professional development. A detailed salary range can provide further insight based on industry standards.
Qualifications for an AR Caller position typically include a high school diploma, though higher education in healthcare administration or finance is a plus. Experience in accounts receivable, customer service, or healthcare billing enhances a candidate's ability to handle responsibilities effectively. Knowledge of HIPAA regulations, billing software, and excellent communication skills are crucial qualifications in this role.
A successful AR Caller must possess strong analytical skills, attention to detail, and the ability to manage time efficiently. Responsibilities include contacting insurance providers, resolving claim denials, and processing payments. Proficiency in medical billing software and familiarity with healthcare terminology are essential. Effective communication and negotiation skills are vital to resolving payment discrepancies and maintaining positive relationships with stakeholders.