AR Caller Job Description Template
The AR Caller will be responsible for reaching out to customers via phone calls to discuss and resolve outstanding account balances. They will manage inbound and outbound phone calls, provide timely updates regarding payment statuses, and address any billing questions or concerns. This role requires excellent communication skills and attention to detail.
Responsibilities
- Make outbound calls to customers to discuss their outstanding balances
- Handle inbound calls from customers regarding billing inquiries
- Negotiate payment terms and conditions with customers
- Document all call information in the customer database
- Update account information accurately
- Coordinate with internal departments to resolve billing disputes
- Follow up on payment commitments and promises to pay
- Assist in identifying and preventing potential payment issues
- Ensure compliance with company policies and procedures
Qualifications
- High school diploma or equivalent required
- Previous experience in customer service or call center environment preferred
- Excellent communication and interpersonal skills
- Strong negotiation skills with the ability to manage conflict
- Detail-oriented with good organizational skills
- Ability to work both independently and as part of a team
- Proficient in using computer systems and software applications
Skills
- Customer Service
- Negotiation
- Call Handling
- Billing and Invoicing
- Communication
- Conflict Resolution
- Data Entry
- Time Management
- CRM Software
Frequently Asked Questions
An AR Caller, or Accounts Receivable Caller, is responsible for managing overdue accounts by contacting clients or insurance companies. This role involves making phone calls to verify accounts, gather payment details, and facilitate timely collection of funds. An AR Caller also updates account statuses and ensures accurate record-keeping of all interactions.
To become an AR Caller, candidates typically need a high school diploma or equivalent. Prior experience in customer service or finance is beneficial. Strong communication skills, patience, and proficiency with billing systems are essential. Some employers may offer training programs to develop the specific skills required for this role.
The average salary for an AR Caller varies depending on location, experience, and the type of industry. Typically, an entry-level position may receive lower compensation, while experienced callers can command higher pay. Additional benefits such as bonuses and incentives may be offered based on performance.
Qualifications for an AR Caller often include a high school diploma and experience in a similar field such as collections, billing, or account management. Proficiency in using billing software, strong attention to detail, and excellent communication skills are crucial. Some employers may favor candidates with additional certifications in finance or accounting.
Successful AR Callers need strong communication skills to effectively negotiate and resolve payment issues with clients. Responsibilities include reviewing account information, contacting customers, and documenting interactions. Organizational skills and knowledge of billing software are essential to managing multiple accounts and ensuring timely payments.