AR caller (Voice) Experience Job Description Template
As an AR caller (Voice) Experience professional, you will be responsible for managing inbound and outbound calls related to accounts receivable. Your primary goal will be to resolve payment issues, collect overdue payments, and maintain detailed records. You will play a crucial role in ensuring the timely collection of accounts and sustaining positive customer relationships.
Responsibilities
- Handle inbound and outbound calls to resolve payment issues.
- Collect overdue payments promptly and professionally.
- Maintain accurate records of customer accounts and transactions.
- Communicate with customers to understand their payment concerns and provide appropriate solutions.
- Coordinate with internal teams to resolve payment discrepancies.
- Ensure compliance with company policies and legal regulations during interactions.
- Prepare and submit regular reports on collections activities and progress.
Qualifications
- High school diploma or equivalent; a degree in finance or related field is a plus.
- Minimum of 2 years experience in accounts receivable or customer service roles.
- Proficient in MS Office, particularly MS Excel.
- Excellent communication and negotiation skills.
- Strong organizational skills with high attention to detail.
- Ability to handle stressful situations and meet deadlines.
- Familiarity with accounting software and databases.
Skills
- Excellent verbal and written communication
- Customer service
- Accounts receivable
- Negotiation
- MS Excel
- Problem-solving
- Time management
- Basic accounting
- Data entry
- CRM software
Frequently Asked Questions
An AR caller (Voice) in a healthcare setting is responsible for managing accounts receivable tasks. They contact insurance companies to follow up on pending claims, resolve payment discrepancies, and ensure timely reimbursement. Their role is crucial in reducing outstanding receivables and optimizing cash flow for healthcare providers. They utilize their communication skills to effectively liaise and negotiate with insurers and other stakeholders.
To become an AR caller (Voice) in the healthcare industry, candidates typically need a high school diploma or equivalent. Relevant experience in billing or receivables is advantageous. Candidates may benefit from obtaining certifications in medical billing and coding. Strong communication skills, attention to detail, and familiarity with healthcare terminologies and software are essential to succeed in this role.
The average salary for an AR caller (Voice) in healthcare can vary based on factors such as experience, location, and the size of the organization. Generally, salaries tend to align with industry standards for healthcare customer service roles. Those with significant experience and expertise in accounts receivable may command higher wages or bonuses, especially in larger healthcare networks.
An AR caller (Voice) typically requires at least a high school diploma, with some employers preferring candidates with experience in billing or customer service. Proficiency in healthcare billing software, coding knowledge, and financial acumen are advantageous. Additional qualifications, such as courses in medical billing or experience with insurance claims, can enhance a candidate’s prospects.
An effective AR caller (Voice) needs strong communication and negotiation skills to manage accounts and reduce outstanding receivables in the healthcare industry. Responsibilities include contacting insurance companies, resolving billing issues, and ensuring accurate record-keeping. Familiarity with industry software, attention to detail, and the ability to manage workload efficiently are key skills for success in this role.