AR CALLER / Sr AR CALLER Job Description Template
The AR Caller / Sr AR Caller position is pivotal in managing and resolving outstanding accounts receivable balances. The role involves contacting insurance companies, patients, and other necessary parties to resolve unpaid claims, denials, or other discrepancies. This individual ensures the financial health of the organization by maintaining an effective AR process.
Responsibilities
- Contact insurance companies to follow up on outstanding claims
- Handle denied claims and appeal as necessary
- Communicate efficiently and effectively with patients regarding their accounts
- Identify and resolve discrepancies in insurance payments
- Document and update account information accurately in the system
- Ensure compliance with regulatory standards and company policies
- Provide regular updates and reports on AR status to management
- Train and mentor junior AR staff as needed
Qualifications
- Bachelor's degree in finance, accounting, or a related field
- 3+ years of experience in accounts receivable or medical billing
- Thorough understanding of healthcare insurance policies and procedures
- Exceptional attention to detail and organizational skills
- Strong verbal and written communication skills
- Proficiency with AR software and Microsoft Office Suite
- Ability to work independently and as part of a team
Skills
- Accounts Receivable Management
- Medical Billing and Coding
- Denial Management
- Insurance Verification
- Claims Processing
- Customer Service
- Microsoft Excel
- Healthcare Compliance
- Analytical Skills
- Communication Skills
Frequently Asked Questions
An AR Caller or Sr AR Caller is responsible for handling the accounts receivable process in healthcare settings. They follow up with insurance companies to resolve claims and secure payments. They play a crucial role in managing outstanding balances and ensuring accurate record-keeping. Senior AR Callers may also train junior staff and handle more complex cases.
To become an AR Caller or Sr AR Caller, candidates typically need a high school diploma or equivalent, though some employers prefer an associate's degree in a related field. Experience in billing, collections, or customer service is advantageous. Training on healthcare billing systems and strong communication skills are essential. For Sr AR Caller roles, additional experience and proven success in AR management are required.
The average salary for an AR Caller or Sr AR Caller varies based on experience, location, and the employer. Generally, entry-level AR Callers earn less compared to Senior AR Callers, who command higher wages due to their expertise and responsibilities in complex accounts management. Potential salary progression exists as professionals advance in their roles.
Qualifications for an AR Caller or Sr AR Caller include a high school diploma or equivalent, though post-secondary education is preferred by some employers. Successful candidates have strong analytical and communication skills, knowledge of medical billing software, and experience in customer service or collections. Sr AR Callers need additional AR management experience and problem-solving abilities.
AR Callers and Sr AR Callers need skills in communication, negotiation, and problem-solving. They are responsible for collecting due payments, investigating rejected claims, updating patient accounts, and providing resolution for payment discrepancies. Sr AR Callers additionally may oversee team processes, mentor staff, and handle escalated cases requiring deeper analysis.