AR Caller Job Description Template
The AR Caller plays a crucial role in managing and resolving unpaid claims with insurance companies or other payers. This position involves making outbound calls, addressing and tracking outstanding receivables, and ensuring smooth payment processes for the healthcare organization. This role requires diligence, attention to detail, and excellent communication skills.
Responsibilities
- Make outbound calls to insurance companies to follow up on unpaid claims.
- Review and analyze outstanding accounts receivable reports.
- Resolve billing issues and discrepancies.
- Verify insurance details and coverage for claims.
- Document interactions and resolutions in the patient management system.
- Work closely with the billing team to streamline processes.
- Meet or exceed daily and monthly call targets and resolution goals.
- Prepare and submit claims correction requests.
Qualifications
- High school diploma or equivalent; associate's degree preferred.
- 1-2 years of experience in medical billing or accounts receivable.
- Knowledge of healthcare billing processes and insurance claims.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Attention to detail and organizational skills.
Skills
- Medical Billing Software
- Microsoft Excel
- HIPAA Compliance
- Communication
- Problem-Solving
- Attention to Detail
- Customer Service
- Time Management
Frequently Asked Questions
An AR Caller, or Accounts Receivable Caller, is responsible for managing and following up on outstanding accounts to ensure timely payment from clients. They primarily communicate with insurance companies and patients to resolve billing issues, handle denials, process appeals, and update account information. AR Callers play a crucial role in a company's revenue cycle management by ensuring funds are collected efficiently and accurately.
To become an AR Caller, one typically needs a high school diploma or equivalent. Experience in healthcare billing or customer service is often preferred. Candidates may benefit from knowledge of medical terminology, CPT/ICD codes, and insurance processes. Developing strong communication and negotiation skills is crucial. Some employers might offer on-the-job training or look for certifications in billing and coding.
The average salary for an AR Caller can vary based on experience, location, and the specific healthcare industry segment. Generally, entry-level AR Callers may earn a moderate starting salary, with potential increases as they gain experience and expertise in billing and collections. Companies might offer additional benefits such as health insurance and bonuses based on performance.
Qualifications for an AR Caller typically include a high school diploma, with preference for candidates who have experience in healthcare or billing. Knowledge of billing software, medical codes, and insurance procedures is beneficial. Strong analytical skills, attention to detail, and proficiency in customer service are also important to effectively resolve billing issues and secure payments.
AR Callers require excellent communication skills, attention to detail, and the ability to work independently. Responsibilities include investigating claims, resolving payment discrepancies, updating account information, and maintaining records. Proficiency in billing software, understanding medical codes, and a strong grasp of various insurance policies are essential to navigate complex billing processes and secure timely payments.