Expertia logo

Home

>

JD Templates

Airlines InterMiles Hiring For Voice Process At IGT Solutions, Pune Job Description Template

The Airlines InterMiles Voice Process role at IGT Solutions in Pune requires individuals to handle customer interactions primarily through voice calls. The role focuses on providing support for airline loyalty programs, resolving inquiries, and ensuring customer satisfaction.

in
f

Responsibilities

  • Handle inbound and outbound customer calls for airline loyalty programs.
  • Resolve customer queries and issues related to InterMiles.
  • Provide detailed information and support regarding loyalty points and program benefits.
  • Ensure high levels of customer satisfaction through excellent service.
  • Update and maintain customer information accurately in the system.
  • Collaborate with other departments to resolve complex queries.

Qualifications

  • High school diploma or equivalent; a bachelor’s degree is a plus.
  • Previous experience in a customer service or call center role preferred.
  • Familiarity with airline loyalty programs and customer service principles.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Proficiency in English; knowledge of additional languages is an advantage.

Skills

  • Customer Service
  • Call Handling
  • Communication
  • Problem-solving
  • Data Entry
  • Airline Industry Knowledge

Start Free Trial

Frequently Asked Questions

An Airlines InterMiles Voice Process role at IGT Solutions in Pune involves handling customer inquiries via voice calls. The responsibilities may include assisting with travel bookings, responding to customer queries about InterMiles rewards, processing mileage claims, and solving customer complaints. The role requires effective communication skills and the ability to handle calls with professionalism.

To apply for the Airlines InterMiles Voice Process job at IGT Solutions in Pune, candidates can visit the company's careers page, search for the specific job listing, and submit an application online. It is advisable to prepare a resume highlighting relevant customer service and communication skills. Also, networking via job portals like LinkedIn can provide additional avenues to apply directly.

The average salary for an Airlines InterMiles Voice Process position at IGT Solutions in Pune varies based on experience and qualifications. Generally, customer service roles in the aviation industry can offer competitive compensation packages, which may include a base salary and performance-based incentives. Candidates are encouraged to discuss exact compensation details during interviews.

For a Voice Process role at IGT Solutions related to Airlines InterMiles in Pune, candidates typically need a minimum of a high school diploma or equivalent. Proficiency in English and excellent communication skills are essential. Experience in customer service or the travel industry can be beneficial, although various available training programs can prepare candidates lacking specific experience.

Candidates in the Airlines InterMiles Voice Process role at IGT Solutions in Pune should have strong communication skills, problem-solving abilities, and a customer-focused mindset. Responsibilities include managing customer calls, handling inquiries related to InterMiles rewards, and providing solutions to customer service-related issues efficiently. Teamwork and adaptability are also important skills for success in this role.

Also, Check Out These Job Descriptions!