Airlines InterMiles Hiring for Voice Process at IGT Solutions Pune Job Description Template
As a Voice Process Representative for Airlines InterMiles at IGT Solutions in Pune, you will handle customer inquiries and provide support related to the airline's frequent flyer program. You will ensure prompt and effective communication with customers while maintaining high service standards.
Responsibilities
- Answer inbound customer calls and address inquiries related to the InterMiles program.
- Assist customers with account information, redemptions, and program updates.
- Resolve customer issues and escalate complex cases to higher authorities.
- Maintain accurate records of customer interactions and transactions.
- Provide feedback on common issues and assist in improving service processes.
- Adhere to company policies and procedures while ensuring customer satisfaction.
Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or call center role preferred.
- Strong command of the English language, both verbal and written.
- Ability to handle high-pressure situations and resolve conflicts.
- Excellent interpersonal and communication skills.
- Basic computer and data entry skills.
Skills
- Customer Service
- Verbal Communication
- Problem-Solving
- Conflict Resolution
- Data Entry
- MS Office
Frequently Asked Questions
An Airlines InterMiles Voice Process role at IGT Solutions Pune involves handling customer inquiries over the phone related to the InterMiles loyalty program. Responsibilities include assisting with account management, resolving customer queries, providing detailed information about benefits, and addressing concerns regarding flight bookings and mileage points.
To apply for the Airlines InterMiles Voice Process position at IGT Solutions in Pune, candidates can visit the IGT Solutions career portal or job boards where the position is advertised. The application process typically involves submitting a resume, completing an online application form, and potentially taking part in initial telephone or video interviews.
The Airlines InterMiles Voice Process job at IGT Solutions Pune typically requires candidates to have at least a high school diploma or equivalent certification. Proficiency in English and excellent communication skills are essential. Experience in customer service, particularly in the airline or travel industry, is preferred but not mandatory.
The average salary for an Airlines InterMiles Voice Process position at IGT Solutions Pune depends on various factors including experience and qualifications. While entry-level positions start at a competitive rate, employees may receive added benefits such as performance bonuses, health insurance, and incentives related to meeting key performance indicators.
Candidates for the Airlines InterMiles Voice Process at IGT Solutions Pune should possess strong communication skills, problem-solving abilities, and the capacity to handle customer inquiries efficiently. Responsibilities include answering calls, providing support related to the InterMiles program, updating customer information, and ensuring high levels of customer satisfaction.