Airline Ticketing Executive Job Description Template
As an Airline Ticketing Executive, you will handle customer inquiries related to flight bookings, issue tickets, manage reservations, and provide exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to work under pressure in a fast-paced environment.
Responsibilities
- Manage and process customer flight bookings and reservations
- Issue and reissue airline tickets in adherence to airline policies
- Handle customer inquiries and resolve issues related to ticketing
- Provide information about flight schedules, fares, and policies
- Ensure accurate and efficient data entry into reservation systems
- Assist customers with special requests such as meal preferences and seating arrangements
- Handle payment transactions and ensure proper documentation
- Stay updated with airline policies, regulations, and industry news
Qualifications
- High school diploma or equivalent; additional certification in travel or hospitality is a plus
- Previous experience in ticketing or travel industry is preferred
- Strong communication and interpersonal skills
- Attention to detail and high accuracy in data entry
- Ability to work under pressure and handle stressful situations
- Proficiency in using reservation systems and other relevant software
Skills
- GDS (Global Distribution Systems) such as Amadeus, Sabre, or Galileo
- Customer service
- Reservation management
- Ticketing procedures
- Data entry
- Communication skills
- Problem-solving
- Attention to detail
Frequently Asked Questions
An Airline Ticketing Executive manages the reservation and ticketing process for airline passengers. They assist customers in booking flights, handle cancellations or changes, issue tickets, and provide information on flight schedules, pricing, and travel policies. They play a crucial role in ensuring smooth travel processes and enhancing customer satisfaction.
To become an Airline Ticketing Executive, a candidate typically needs a high school diploma or equivalent. Preference is often given to those with certification in travel and tourism or airline ticketing courses. Proficiency in customer service, communication skills, and familiarity with airline reservation systems such as Amadeus or Sabre are beneficial. Prior experience in a related field can be advantageous.
The average salary for an Airline Ticketing Executive varies depending on factors such as experience, location, and the company. Typically, the role offers a competitive salary package along with benefits like travel discounts. Executive compensation often includes opportunities for performance bonuses or commissions based on sales and customer service achievements.
Qualifications for an Airline Ticketing Executive generally include a high school diploma, and some employers prefer candidates with advanced courses in travel and tourism or specific training in airline ticketing. Skills in communication, problem-solving, and computer proficiency, particularly in using reservation software, are essential. Experience in customer service or a related field is advantageous.
An Airline Ticketing Executive requires strong communication and customer service skills, as they interact with passengers regularly. They must be detail-oriented to manage bookings accurately and resolve issues efficiently. Proficiency in airline reservation systems and the ability to adapt to changing schedules or demands is crucial for this role. Responsibilities include ticket issuance, flight scheduling, and handling customer inquiries.