Air Ticketing Executive (Counter Staff) Job Description Template
As an Air Ticketing Executive (Counter Staff), you will be responsible for managing ticket reservations, handling customer inquiries, and issuing travel documents. You will serve as the face of the company at the airport counter, ensuring a seamless travel experience for customers through efficient and friendly service.
Responsibilities
- Manage and process ticket reservations and bookings.
- Handle customer inquiries and provide assistance in selecting flight options.
- Issue, reissue, and refund airline tickets.
- Ensure accurate entry of passenger details into the system.
- Inform customers of flight schedule changes and other pertinent information.
- Coordinate with airlines for ticketing related queries.
- Provide exceptional customer service to enhance the travel experience.
Qualifications
- Bachelor's degree or equivalent.
- Previous experience in the travel or airline industry.
- Knowledge of airline ticketing systems and software.
- Strong customer service and communication skills.
- Excellent organizational abilities and attention to detail.
- Ability to work in a fast-paced environment.
Skills
- Airline Reservation Systems (e.g., Amadeus, Saber, Galileo)
- Customer Service
- Communication
- Attention to Detail
- Problem-Solving
- Time Management
- Multitasking
Frequently Asked Questions
An Air Ticketing Executive Counter Staff is responsible for handling customer inquiries, processing bookings, issuing tickets, and providing travel information at the airport counter. They also manage flight changes, cancellations, and assist with check-in procedures while ensuring customer satisfaction and compliance with airline policies.
To become an Air Ticketing Executive Counter Staff, candidates typically need a high school diploma or equivalent, along with training in travel and tourism. Strong communication and customer service skills are essential. Some airlines may offer specific training programs. Previous experience in customer-facing roles is often advantageous.
The average salary for an Air Ticketing Executive Counter Staff varies based on location, airline, and experience. It typically involves a base salary with potential for additional perks such as overtime, flight discounts, and benefits. Salary expectations should be checked based on current market trends and airline offers.
Essential qualifications for an Air Ticketing Executive Counter Staff include a high school diploma, proficiency in computer systems used for bookings, and excellent customer service skills. Additional certifications in travel and tourism or fluency in additional languages may provide a competitive edge in hiring.
Key skills for an Air Ticketing Executive Counter Staff include strong communication skills, attention to detail, and problem-solving abilities. Responsibilities involve managing bookings, processing payments, and providing travel guidance. Additionally, they must be adept at handling customer queries and resolving conflicts efficiently.