24[7]ai International BPO Job openings for Voice and Non voice process Job Description Template
This role involves handling customer interactions either via voice calls or through non-voice communication channels such as chat and email. The job is designed to improve customer satisfaction and provide a seamless service experience to international clients.
Responsibilities
- Manage inbound and outbound calls professionally
- Respond to customer queries via chat and email
- Resolve complaints and provide solutions to customers
- Document all customer interactions and outcomes accurately
- Maintain a high level of customer satisfaction
- Collaborate with team members to ensure efficient service
Qualifications
- High School Diploma or equivalent
- Fluent in English with excellent verbal and written communication skills
- Previous experience in BPO or customer service preferred
- Ability to handle stressful situations and resolve conflicts
- Strong listening and problem-solving skills
Skills
- Effective Communication
- Customer Relationship Management (CRM) Software
- Microsoft Office Suite
- Multitasking
- Time Management
- Attention to Detail
Frequently Asked Questions
A 24[7]ai International BPO employee in voice processes typically handles inbound or outbound calls, offering customer support, solving issues, and providing information about products or services. In non-voice processes, the employee manages tasks via email or chat support, emphasizing written communication skills for effective customer service.
Candidates interested in 24[7]ai International BPO jobs in voice and non-voice processes generally need a high school diploma or equivalent. Good communication skills, both verbal and written, familiarity with customer support practices, and basic computer literacy are preferred. Prior experience in BPO is beneficial, though not always required.
To apply for 24[7]ai International BPO job openings, candidates should visit the company's career portal and fill out an application. They may need to submit a resume highlighting relevant skills and experience. Networking and attending recruitment drives or online job fairs can also enhance job application visibility.
The average salary for roles at 24[7]ai in both voice and non-voice processes varies based on experience and location. Entry-level positions typically offer a competitive wage with potential for incentives. Employees may also receive benefits like health insurance, paid time off, and bonuses contingent on performance.
Success in a 24[7]ai International BPO position requires strong communication skills, adaptability, problem-solving abilities, and patience. Employees should be tech-savvy, capable of handling multiple tasks, and possess a customer-first attitude. The ability to work in a fast-paced environment and collaborate with diverse teams is also crucial.