International Voice Process Job Description
As an International Voice Process representative, you will be responsible for handling customer inquiries, complaints, and providing solutions in a professional and timely manner. You will work as part of a team to ensure high customer satisfaction and meet service level agreements.
Responsibilities
- Handle inbound/outbound customer calls regarding product/service inquiries and issues
- Provide accurate information and assistance to customers
- Resolve customer complaints and escalations in a professional manner
- Maintain customer records and update information in the system
- Identify and escalate priority issues to the appropriate team
- Achieve individual and team targets for customer satisfaction and productivity
- Follow company policies and procedures
- Adhere to quality standards and call center metrics
Qualifications
- Excellent verbal and written communication skills in English
- Strong customer service orientation
- Ability to empathize with customers and provide appropriate solutions
- Good problem-solving skills
- Ability to work in a fast-paced and target-driven environment
- Basic computer knowledge and typing skills
- Flexibility to work in shifts, including weekends and holidays
Skills
- Fluent in English
- Active listening
- Attention to detail
- Patience
- Multitasking
- Conflict resolution
- Time management
- Customer relationship management
- Computer skills
- Adaptability