International Customer Service Representative Job Description
As an International Customer Service Representative, you will play a crucial role in maintaining excellent relationships with our international customers. You will be the primary point of contact for all customer inquiries, providing assistance and resolution to their issues. This role requires strong problem-solving skills, attention to detail, and the ability to work in a fast-paced and multicultural environment.
Responsibilities
- Responding to international customer inquiries and resolving issues in a timely manner
- Providing accurate and helpful information about our products and services
- Assisting customers with order placement, tracking, and cancellations
- Handling customer complaints and finding appropriate solutions
- Identifying and escalating complex issues to the relevant departments
- Maintaining records of customer interactions and transactions
- Building and maintaining strong relationships with customers
- Adhering to company policies and procedures
Qualifications
- Previous experience in a customer service role
- Fluency in English and at least one other major language
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in high-pressure situations
- Strong problem-solving and decision-making abilities
- Attention to detail and accuracy
- Ability to adapt to changing customer needs and requirements
- Knowledge of customer service principles and practices
- Familiarity with CRM software and ticketing systems
Skills
- Fluency in multiple languages
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making skills
- Attention to detail and accuracy
- Ability to multitask and prioritize workload
- Customer-centric mindset
- Adaptability and flexibility
- Knowledge of CRM software and ticketing systems
- Ability to work well in a team
- Empathy and understanding towards customer needs