International Customer Service Associate Job Description
As an International Customer Service Associate, you will be responsible for resolving customer inquiries and complaints via phone, email, and chat. You will handle a variety of customer issues, such as order tracking, product information, and warranty claims. Additionally, you will work closely with other teams to ensure customer satisfaction and contribute to process improvements.
Responsibilities
- Respond to customer inquiries and resolve issues promptly
- Provide accurate and efficient support to international customers via phone, email, and chat
- Assist customers with order tracking, product information, and warranty claims
- Collaborate with cross-functional teams to resolve complex customer problems
- Identify opportunities for process improvements and recommend solutions
- Meet individual and team performance targets
Qualifications
- Previous customer service experience in an international setting
- Excellent verbal and written communication skills in English
- Ability to handle difficult customer situations with empathy and professionalism
- Strong problem-solving skills
- Knowledge of international products and services
- Ability to work effectively in a fast-paced, team-oriented environment
- Experience using customer service software or CRM systems
Skills
- Fluent in English
- Good communication skills
- Customer-centric mindset
- Problem-solving abilities
- Ability to work in a team
- Knowledge of customer service software
- Experience in an international customer service role