International BPO Executive Job Description
As an International BPO Executive, you will be responsible for communicating with international clients, resolving their queries, and ensuring high levels of customer satisfaction. You will also handle inbound and outbound calls in a professional manner and contribute to the overall success of the BPO team.
Responsibilities
- Handle incoming and outgoing customer calls in a professional manner
- Resolve customer queries and issues effectively
- Maintain customer relationships and ensure customer satisfaction
- Provide product and service information to customers
- Follow communication procedures, guidelines, and policies
Qualifications
- Bachelor's degree in any discipline
- Proven experience in customer service or BPO industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
Skills
- Fluent in English
- Customer service skills
- Call handling skills
- Problem-solving abilities
- CRM software knowledge