Responsibilities
- Provide technical support to end-users and resolve issues in a timely manner
- Install, configure, and troubleshoot hardware and software
- Maintain and update IT systems and perform regular system upgrades
- Collaborate with IT team to improve overall system efficiency
- Document technical procedures and user guides
Qualifications
- Bachelor's degree in Computer Science or related field
- Proven experience as an IT Support Engineer or similar role
- Excellent problem-solving skills and attention to detail
- Strong communication and customer service skills
Skills
- Troubleshooting skills
- Hardware and software installation
- IT system maintenance
- Documentation skills
- Communication skills