Inbound Voice Process Job Description
As a customer service representative for the inbound voice process, you will be responsible for answering customer calls, providing appropriate solutions to their concerns, and ensuring customer satisfaction. You will assist customers with inquiries regarding products or services, handle complaints and escalations, process customer orders, and update customer information in the system. Additionally, you will maintain a positive and professional working relationship with customers and colleagues.
Responsibilities
- Handle inbound customer calls and provide excellent customer service
- Assist customers with inquiries, complaints, and requests
- Identify and escalate priority issues or unresolved complaints to the appropriate department
- Process customer orders and update customer information in the system
- Maintain a positive and professional working relationship with customers and colleagues
- Adhere to company policies and procedures
Qualifications
- Previous experience in a customer service role
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multi-task and work in a fast-paced environment
- Attention to detail and accuracy
- Empathetic and customer-oriented mindset
- Proficiency in MS Office and customer service software
Skills
- Excellent communication skills
- Customer service orientation
- Problem-solving abilities
- Attention to detail
- Empathy and patience
- Ability to handle stress
- Proficiency in MS Office
- Familiarity with customer service software