Responsibilities
- Greet and welcome guests with a friendly and professional demeanor
- Handle check-ins and check-outs efficiently and accurately
- Manage reservations and room assignments
- Address guest inquiries and provide accurate information
- Assist with guest requests and ensure customer satisfaction
- Process payments and maintain financial transactions
- Keep the reception area clean, tidy, and organized
Qualifications
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Attention to detail and problem-solving skills
- Ability to work well under pressure and in a fast-paced environment
- Proficiency in using hotel management software
Skills
- Excellent communication skills
- Customer service skills
- Organizational skills
- Problem-solving skills
- Experience with hotel management software