Hostess Job Description
As a Hostess, you will be the first point of contact for guests, creating a welcoming and friendly atmosphere. You will be responsible for managing the seating arrangements, taking reservations, and ensuring smooth flow of guests. Additionally, you will provide information to guests regarding the restaurant's menu, specials, and promotions.
Responsibilities
- Greeting guests and seating them in a timely manner
- Managing reservations and ensuring accurate seating arrangements
- Maintaining a neat and organized reception area
- Providing accurate information to guests about the restaurant's offerings
- Assisting guests with any inquiries or special requests
- Coordinating with servers and kitchen staff to ensure smooth flow of service
- Handling guest complaints or issues in a professional and courteous manner
- Maintaining knowledge of menu items, specials, and promotions
Qualifications
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to handle multiple tasks simultaneously
- Customer service-oriented mindset
- Professional and friendly demeanor
- Ability to work well in a fast-paced environment
Skills
- Effective communication
- Customer service
- Organizational skills
- Multi-tasking
- Problem-solving
- Conflict resolution
- Knowledge of menu items