Guest Relations Executive Job Description
As a Guest Relations Executive, you will be the primary point of contact for guests throughout their stay. You will greet guests upon arrival, check them in, and provide information about the hotel and its amenities. During their stay, you will be available to assist guests with any questions, concerns, or issues they may have. You will also coordinate with other departments to ensure guests' needs are met and any problems are resolved promptly. Additionally, you may be responsible for planning and organizing guest events or special requests.
Responsibilities
- Greet guests upon arrival and ensure a smooth check-in process
- Provide information to guests about the hotel facilities, services, and local attractions
- Respond to guest inquiries and resolve complaints in a professional and timely manner
- Assist guests with any requests or issues they may have during their stay
- Coordinate with other departments to fulfill guest needs and resolve any problems
- Maintain guest records and ensure accurate billing
- Plan and organize guest events or special requests, such as birthdays or anniversaries
Qualifications
- Proven experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to handle difficult situations with diplomacy and professionalism
- Strong problem-solving skills
- Ability to multitask and prioritize tasks
- Attention to detail and accuracy
- Knowledge of local attractions and restaurants
- Proficiency in MS Office and hotel reservation systems
Skills
- Customer service
- Interpersonal skills
- Problem-solving
- Multitasking
- Attention to detail
- MS Office
- Hotel reservation systems